Front Desk Supervisor - Hotel Supervisory Experience Required

Pyramid Global Hospitality is a renowned hospitality management company that prides itself on putting people first. Committed to fostering a supportive and inclusive workplace environment, Pyramid Global Hospitality embraces diversity, employee growth, and overall wellbeing. With a network spanning over 230 properties worldwide, the company is dedicated to building meaningful relationships with its employees and guests alike. Known for a culture that prioritizes employee development, Pyramid offers robust employee benefits including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. The company also emphasizes ongoing training and development to ensure that its workforce is equipped with the skills necessary to advance their careers.

A standout property managed by Pyramid Global Hospitality is the Hilton University of Florida Conference Center, which offers a vibrant workplace combining hospitality with academic excellence. Located within the dynamic atmosphere of the University of Florida, the hotel features 248 well-appointed guest rooms, 10 flexible meeting spaces, and over 30,000 square feet of event space. At this unique property, employees benefit from comprehensive perks including a 401(k) plan with company matching contributions and recognition programs tailored to celebrate dedication and achievements.

We are currently looking for a Front Desk Supervisor to join the Hilton University of Florida Conference Center team. This role is pivotal in ensuring the smooth and efficient operation of the Front Office, providing top-tier guest satisfaction and leadership support. The Front Desk Supervisor will oversee guestroom allocations, assist with hiring and training, schedule front office personnel, and ensure adherence to check-in and check-out procedures. This role demands excellent communication across departments and collaboration with sales teams to fulfill client needs and manage group reservations. Attention to detail is critical, as the Supervisor will monitor room assignments, perform financial checks, and resolve housekeeping discrepancies.

This position offers an excellent opportunity to develop leadership skills within a fast-paced, engaging environment that values professionalism and guest service. The ideal candidate will thrive in dynamic situations, possess strong computer and communication skills, and demonstrate a genuine desire to positively impact guests and coworkers. If you are passionate about hospitality, eager to grow in your career, and want to be part of a company that truly values its people, this Front Desk Supervisor role at the Hilton University of Florida Conference Center managed by Pyramid Global Hospitality could be the perfect fit for you.