Front Desk Supervisor - Hotel Supervisory Experience Required

Pyramid Global Hospitality is a leading hospitality management company that places a strong emphasis on its employees' wellbeing and professional growth. With a robust portfolio of over 230 properties worldwide, Pyramid Global Hospitality has built a reputation for fostering an inclusive and supportive work environment. The company prides itself on its People First culture, which prioritizes employee development, diversity, and wellness. Employees at Pyramid Global Hospitality benefit from a comprehensive package that includes health insurance, retirement plans, and paid time off, along with unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. This culture ensures that both new entrants and seasoned professionals in the hospitality industry find rewarding career opportunities with ample room for advancement and collaboration.

One of Pyramid Global Hospitality's distinctive managed properties is the Hilton University of Florida Conference Center. This property combines the best of hospitality and academic excellence, located within the vibrant environment of the University of Florida. The hotel features 248 well-appointed guest rooms, 10 versatile meeting spaces, and a total of 30,811 square feet of meeting space, making it a significant hub for conferences and events. Working at this property offers a dynamic and engaging atmosphere that reflects the energy and spirit of the university community. The company recognizes the dedication of its employees through comprehensive benefits, including a 401k plan with company match and tailored employee recognition programs that highlight individual contributions.

The role of Front Desk Supervisor at the Hilton University of Florida Conference Center is pivotal in maintaining exceptional guest experiences and the smooth operation of front office activities. This position involves supervising and coordinating the Front Office team to ensure high standards of guest service, accuracy in reservations and check-ins, and effective communication across hotel departments. The Front Desk Supervisor supports managerial functions such as hiring, training, scheduling, and performance evaluation, while also acting as a key liaison for group events and client communications. This role requires a professional who can thrive in a fast-paced environment, deliver friendly and attentive guest service, and uphold the brand standards of one of Pyramid Global Hospitality's prestigious properties.

Seeking candidates who are committed to excellence, the company looks for individuals with a professional demeanor, strong communication skills, and the ability to manage multiple responsibilities efficiently. The position demands flexibility in scheduling, including availability for nights, weekends, and holidays, to meet the operational needs of a busy hotel environment. Those with prior experience in hotel or resort operations will find an advantageous starting point, though Pyramid Global Hospitality warmly welcomes those eager to develop a career in hospitality. Overall, this opportunity offers a fulfilling path for those passionate about guest service and hospitality leadership in one of the country's prominent hotel management companies.