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Front Desk Supervisor - Full Time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $24.00
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Benefits

Health Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Paid holidays
Career development opportunities
Employee assistance program

Job Description

Hampton Inn Boston-Peabody is a well-established hotel located in Peabody, Massachusetts, known for its commitment to providing exceptional hospitality and comfortable accommodations to travelers from around the world. As part of the famous Hampton brand within the Hilton family, this hotel prides itself on delivering high-quality service, modern amenities, and a welcoming atmosphere for both business and leisure guests. Guests appreciate the hotel's convenient location, friendly staff, and the extensive services designed to enhance their stay, including complimentary breakfasts and fitness facilities. Hampton Inn Boston-Peabody maintains a reputation for professionalism and customer satisfaction in the competitive hospitality industry.

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Job Requirements

  • high school diploma or equivalent
  • prior experience in a service-related position
  • ability to manage a team effectively
  • excellent customer service skills
  • strong verbal and written communication skills
  • basic computer proficiency
  • availability to work full time including weekends and holidays

Job Qualifications

  • high school diploma or equivalent
  • previous experience in a customer service role
  • leadership or supervisory experience preferred
  • excellent communication and interpersonal skills
  • proficiency with hotel management software
  • ability to work flexible hours including nights and weekends
  • strong problem-solving skills

Job Duties

  • manage the front desk team
  • oversee guest registration
  • make and confirm reservations
  • provide guests with information about the hotel and local area
  • address and resolve guest concerns
  • train and support front desk staff
  • ensure compliance with hotel policies

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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