Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Benefits
Advancement opportunities
Complimentary Pet Day Camp
Complimentary pet boarding
on-demand pay
discounted Veterinary Care
Discounted grooming services
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Job Description
Pet Paradise is a leading full-service pet care destination committed to providing pet parents with all the premium services needed to ensure their furry family members live the happiest, healthiest, and longest lives possible. The company has expanded its brand to include resort-style pet day camp and care, professional pet grooming, low-stress, high-quality veterinary care, and overnight boarding that feels like home. Pet Paradise has grown to operate in ten states with over 60 locations either currently operating or under development across the United States. The company prides itself on being a drug-free, smoke-free, and equal opportunity employer, adhering to all federal and state laws forbidding discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin. Reasonable accommodations are made to enable individuals with disabilities to perform their job functions.
Pet Paradise is currently seeking dedicated "pet people" with leadership skills and strong customer service experience to fill the Front Desk Supervisor position. This role offers a starting wage of $17.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date. The Front Desk Supervisor is a pivotal role within the Pet Paradise team, responsible for providing direct supervision to Front Desk Associates, leading, training, and coaching them to meet company standards and guidelines. The supervisor assists the management team in employee training, work assignment, coaching, and conducting performance reviews. They are tasked with reporting and documenting any hazards or behavioral issues involving guests or employees, ensuring a safe and welcoming environment.
Additionally, the Front Desk Supervisor supports front desk operations by handling tasks such as processing check-ins and check-outs, answering phone calls, de-escalating customer service issues, and maintaining the cleanliness of the lobby during operating hours. This role also involves assisting new and existing team members with completing their required learning management system (LMS) courses and training guides, as well as performing other duties as needed by management. It requires physical involvement, including pet handling, walking, cleaning, and maintenance of suites. Candidates are expected to have strong organizational, cash management, and sales skills and be comfortable leading by example with hands-on task management. They should be physically capable of lifting up to 60 pounds and enjoy working closely with dogs of all sizes.
At Pet Paradise, team members enjoy an engaging and supportive work environment. The company offers several advancement opportunities through its Unleashed Leadership Academy, where individuals can receive hands-on leadership training for managerial positions such as Supervisor and Assistant Manager across multiple locations. Additional career development opportunities include scholarships to become a certified dog trainer or groomer through the company's Dog Training and Grooming Academies. Employees benefit from complimentary Pet Day Camp, 30 days of free pet boarding (non-holidays), on-demand pay through DailyPay, discounted veterinary and grooming services, dog and cat adoption assistance, fitness reimbursements, paid time off for both full- and part-time employees, a 401(k) savings plan with company match, comprehensive health, dental, and vision insurance for full-time staff, and access to an Employee Assistance Program (EAP) that includes mental health benefits.
Pet Paradise fosters a culture that values compassion for animals, teamwork, and continuous growth, making it an excellent workplace for those passionate about delivering exceptional pet care and customer service. This role offers not only a competitive salary and benefits package but also the opportunity to build a rewarding career in a supportive environment where pets and their happiness are a top priority. If you are energized by working in a dynamic, pet-focused setting and possess strong leadership and organizational skills, Pet Paradise welcomes your application to join their dedicated team as a Front Desk Supervisor.
Pet Paradise is currently seeking dedicated "pet people" with leadership skills and strong customer service experience to fill the Front Desk Supervisor position. This role offers a starting wage of $17.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date. The Front Desk Supervisor is a pivotal role within the Pet Paradise team, responsible for providing direct supervision to Front Desk Associates, leading, training, and coaching them to meet company standards and guidelines. The supervisor assists the management team in employee training, work assignment, coaching, and conducting performance reviews. They are tasked with reporting and documenting any hazards or behavioral issues involving guests or employees, ensuring a safe and welcoming environment.
Additionally, the Front Desk Supervisor supports front desk operations by handling tasks such as processing check-ins and check-outs, answering phone calls, de-escalating customer service issues, and maintaining the cleanliness of the lobby during operating hours. This role also involves assisting new and existing team members with completing their required learning management system (LMS) courses and training guides, as well as performing other duties as needed by management. It requires physical involvement, including pet handling, walking, cleaning, and maintenance of suites. Candidates are expected to have strong organizational, cash management, and sales skills and be comfortable leading by example with hands-on task management. They should be physically capable of lifting up to 60 pounds and enjoy working closely with dogs of all sizes.
At Pet Paradise, team members enjoy an engaging and supportive work environment. The company offers several advancement opportunities through its Unleashed Leadership Academy, where individuals can receive hands-on leadership training for managerial positions such as Supervisor and Assistant Manager across multiple locations. Additional career development opportunities include scholarships to become a certified dog trainer or groomer through the company's Dog Training and Grooming Academies. Employees benefit from complimentary Pet Day Camp, 30 days of free pet boarding (non-holidays), on-demand pay through DailyPay, discounted veterinary and grooming services, dog and cat adoption assistance, fitness reimbursements, paid time off for both full- and part-time employees, a 401(k) savings plan with company match, comprehensive health, dental, and vision insurance for full-time staff, and access to an Employee Assistance Program (EAP) that includes mental health benefits.
Pet Paradise fosters a culture that values compassion for animals, teamwork, and continuous growth, making it an excellent workplace for those passionate about delivering exceptional pet care and customer service. This role offers not only a competitive salary and benefits package but also the opportunity to build a rewarding career in a supportive environment where pets and their happiness are a top priority. If you are energized by working in a dynamic, pet-focused setting and possess strong leadership and organizational skills, Pet Paradise welcomes your application to join their dedicated team as a Front Desk Supervisor.
Job Requirements
- high school diploma or ged or one to two years related experience and/or training or equivalent combination of education and experience
- two years or more in a customer service role highly preferred
- prior supervisory experience highly preferred
- strong organizational, cash management, and sales skills
- comfortable leading by example including hands-on task management
- comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- exceptional communication and interpersonal skills
- flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- valid driver's license and ability to pass criminal background check
Job Qualifications
- high school diploma or ged or one to two years related experience and/or training or equivalent combination of education and experience
- two years or more in a customer service role highly preferred
- prior supervisory experience highly preferred
- strong organizational, cash management, and sales skills
- comfortable leading by example including hands-on task management
- comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- exceptional communication and interpersonal skills
- flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- valid driver's license and ability to pass criminal background check
Job Duties
- providing direct supervision of our front desk associates including leading, training, and coaching associates based on company standards, policies, and guidelines
- assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
- assisting with front desk functions when needed including processing check-ins and check-outs, answering incoming phone calls, de-escalating customer service issues, and maintaining cleanliness of the lobby during operating hours
- responsible for assisting new and existing team members in completing their required lms courses and training guides
- performing additional duties as required by the management team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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