Front Desk Supervisor

Pyramid Global Hospitality is a renowned hospitality management company known for its extensive portfolio of over 200 hotels and resorts, employing more than 18,000 associates across the United States, the Caribbean, and Europe. The company offers a diverse platform, including Benchmark Resorts & Hotels, a unique collection of independent properties; Axiom Hospitality, its European management arm; and PYRAMIDWORKS, providing integrated workplace and facility services. With corporate offices strategically situated in Boston, The Woodlands, Texas, and London, Pyramid prides itself on blending global reach with a dedicated hands-on approach to delivering exceptional guest services, operational excellence, and fostering long-term partnerships.

The company culture at Pyramid emphasizes the importance of people, championing an environment where associates are valued, supported, and empowered to grow professionally. This includes opportunities for team members to collaborate with seasoned leaders, engage in significant projects, and experience a broad spectrum of properties, brands, and markets. Whether you are just starting your journey in hospitality or bring years of valuable expertise, Pyramid offers a fertile environment to learn, develop skills, and make a meaningful impact.

Willows Lodge, a proud member of the Pyramid Global Hospitality family, stands as an exquisite retreat located just 30 minutes from Seattle in Woodinville, Washington. This enchanting property features 84 attractive guest rooms, 7 meeting rooms, and a total of 5,000 square feet of versatile meeting space. It seamlessly blends comfort with career prospects in a work culture reflective of Pyramid's commitment to excellence. At Willows Lodge, employees benefit from a strong People First Culture, including perks such as a 401k plan with company matching and recognition programs celebrating employee achievements.

This full-time role as a Front Desk Supervisor at Willows Lodge offers an exciting opportunity to be part of a dedicated team delivering outstanding guest experiences. The position involves leading the front desk operations, ensuring all standard operating procedures are met with precision, and fostering a professional and welcoming environment. In this role, you will help create memorable guest experiences by assisting with check-ins, resolving issues, coordinating with other departments, and training new front desk agents. This position offers a competitive hourly rate of $28 and places a significant emphasis on guest engagement, teamwork, and professional growth. Joining Willows Lodge means stepping into a workplace that not only values individual contributions but also nurtures career advancement amidst the serene beauty of Washington's wine country.