Front Desk Supervisor

Pyramid Global Hospitality is a renowned hospitality management company with an extensive portfolio of over 200 hotels and resorts and a workforce of more than 18,000 associates across the United States, the Caribbean, and Europe. The company operates several brands including Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, offering a blend of global scale and localized, exceptional service through operational excellence and long-term partnerships. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality is committed to creating environments where associates feel respected, supported, and motivated to develop their careers. The company consistently earns recognition as one of the best places to work, highlighted by accolades from prestigious publications such as USA Today, The Boston Globe, and The Houston Chronicle, alongside travel honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These achievements underscore Pyramid's dedication to culture, service excellence, and its people.

The Shores Resort and Spa, part of the Pyramid Global Hospitality family, is located in Daytona Beach Shores, Florida. This premium resort offers 212 guest rooms and over 20,000 square feet of event space, serving as a premier destination for travelers seeking luxury and memorable experiences on the Atlantic coast. The resort prides itself on being one of the best employers in the area, fostering a unique culture centered on personal development, the success of its team members, and delivering exceptional service. Benefits offered include comprehensive health plans, a 401k with a company match, and lucrative bonus programs, all designed to create a rewarding career pathway for employees.

Currently, The Shores Resort and Spa is seeking a dedicated and motivated Front Desk Supervisor to join its Front Desk team. This full-time role offers a salary of $18.00 per hour and is ideal for a professional with a passion for exceptional customer service and leadership within a world-class hospitality environment. The Front Desk Supervisor will play a pivotal role in maintaining the hotel's reputation for outstanding guest experiences by leading by example, supporting team members, and engaging with guests from around the world.

Responsibilities include managing front desk operations, ensuring guests receive top-tier service, handling check-ins and special requests efficiently, and resolving guest concerns with a focus on positive recovery experiences. The role requires close collaboration with maintenance and housekeeping teams to coordinate daily activities and maintain smooth hotel operations. The Front Desk Supervisor will also be responsible for training new front desk agents, overseeing the inventory and ordering for the Sundries shop, promoting hotel programs, and maintaining compliance with all established procedures related to financial transactions and safety protocols.

Ideal candidates are those who demonstrate strong communication skills, an outgoing and engaging personality, a desire to make a positive impact, and the ability to thrive in a fast-paced, team-oriented setting. Flexibility to work nights, weekends, and holidays is essential for success in this dynamic role. Joining The Shores Resort and Spa means becoming part of a team that values collaboration, career growth, and the ability to create unforgettable experiences for guests while advancing your hospitality career in a supportive and award-winning workplace.