Front Desk Supervisor

HHM Hotels is a recognized leader in the hospitality industry, committed to delivering exceptional guest experiences through high standards of service, quality, and sustainability. Known for their commitment to the communities they serve and a culture that fosters growth and development, HHM Hotels values integrity, teamwork, and innovation, all while upholding their core principles which include People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This company prides itself on being an equal-opportunity employer, ensuring a workplace free of discrimination based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other legally protected classifications.

This job listing is for the position of Front Desk Supervisor, a pivotal role within a hotel setting that focuses on overseeing front desk operations to maintain excellent guest service consistent with the brand and hotel standards. This role falls within the operational team and offers a pathway for growth to assistant front office manager, front office manager, and eventually assistant general manager. The Front Desk Supervisor in this position shoulders the responsibility of managing front office staff, ensuring they are well-trained, motivated, and consistently delivering high levels of customer satisfaction. It involves the handling and resolution of guest complaints to enhance their stay experience, actively participating in activities that promote guest interaction and encourage repeat visits, and managing all front office tasks including reservations, check-ins, check-outs, cash handling, and more.

Additional responsibilities include maintaining the lobby and front areas to the highest standards of cleanliness and appearance, implementing sustainability practices as part of HHM's EarthView program, and ensuring safe work habits in compliance with OSHA and MSDS standards. The role requires flexibility with work schedules including holidays, weekends, and various shifts, as well as physical capability to perform duties involving extended standing, walking, and occasional lifting of up to 25 pounds. The Front Desk Supervisor plays a critical role in contributing to the hotel's overall success by enhancing guest satisfaction scores and supporting continuous improvement initiatives. This description highlights a dynamic and rewarding career opportunity for candidates who are enthusiastic about hospitality management and are seeking a company that supports their professional growth and values diversity and inclusion.