Front Desk Supervisor

South Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.00

Work Schedule

Standard Hours

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401K options

Tuition Assistance

discounted room rates

Training and Development

Career advancement opportunities

Job Description

Concord Hospitality is a renowned hospitality company known for its commitment to quality, integrity, community, profitability, and fun. As a leader in the hotel industry, Concord Hospitality strives to create a positive and engaging work environment where every associate is valued and respected. The company emphasizes a strong Associate First policy and offers numerous opportunities for personal and professional growth. With a culture dedicated to excellence, Concord fosters an atmosphere where employees can thrive while delivering exceptional guest experiences. Full-time associates benefit from competitive wages and comprehensive benefits, making Concord an attractive employer in the hospitality sector.

The Front Desk Supervisor role at Concord Hospitality is a pivotal position within the hotel. This role places you at the heart of the guest experience, as you lead the front desk team to provide outstanding service while upholding all brand and company standards. The Front Desk Supervisor is responsible for ensuring that every guest interaction is positive, proactive, and responsive. This involves managing check-in and check-out processes, handling reservations, and coordinating with other departments to facilitate smooth operations. Your leadership will unify the front desk associates into a cohesive team focused on excellence and efficiency.

Beyond operational duties, the Front Desk Supervisor serves as a key point of contact for guests, addressing their needs with care and professionalism. You’ll also play a crucial role in safety and security by adhering to established procedures and maintaining a clean, welcoming environment in the hotel lobby. With opportunities to advance to Assistant General Manager roles in a few years, this position is ideal for those with a passion for hospitality, leadership skills, and a commitment to delivering memorable guest experiences. The company’s culture encourages growth, respect, and fun, making this an excellent career opportunity for motivated individuals.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or front desk roles
Strong leadership abilities
Excellent communication skills
Ability to work in a fast-paced environment
Attention to detail and problem-solving skills
Availability to work various shifts including weekends and holidays

Job Qualifications

Experience in front desk or guest services roles
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently
Proficient in using hotel management software
Knowledge of hotel operations and customer service standards
High school diploma or equivalent

Job Duties

Provide the highest quality of service to the customer at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages per established procedures
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
Take reservation requests efficiently
Answer switchboard in accordance with standards of proper telephone etiquette
Block rooms and handle special requests
Monitor room availability and offer AGM and GM assistance in yield management and restrictions
Handle safe deposits by guests per established procedures
Keep lobby and desk area clean and presentable
Have a thorough knowledge of emergency and security procedures