Front Desk Staff

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $18.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

flexible schedule

Employee assistance program

Professional development opportunities

Job Description

FS Residential is a well-established property management company specializing in providing exceptional residential community management services. Known for its commitment to resident satisfaction and maintaining secure, well-maintained living environments, FS Residential manages various property types including apartments, condominiums, and other residential communities. The company focuses on delivering personalized service and fostering a sense of community among residents, setting itself apart in the property management industry by combining innovative technology with attentive customer service.

FS Residential is currently seeking a dedicated Part-Time Front Desk Associate to join their team. This role is crucial in supporting the property's daily operations by being the first point of contact for residents, guests, and service providers. The position is part-time, scheduled Monday through Friday from 3:00 pm to 8:00 pm, totaling 25 hours per week. It offers a competitive hourly wage of $18.00. The Front Desk Associate is responsible for a wide variety of tasks that include providing exceptional customer service, monitoring building security systems, and assisting with administrative duties. This role demands a professional who can manage multiple priorities while maintaining a calm and helpful demeanor.

As a Front Desk Associate, the individual will meet and greet residents and guests, screen visitors, and ensure compliance with emergency response protocols and access control measures. The position requires proficiency in handling electronic security control systems, maintaining accurate daily logs, records, and forms, and executing general concierge services. Additionally, clerical work involving Microsoft Word and Excel will be part of the daily responsibilities. The ability to perform building patrols to monitor security and safety is essential. Candidates should possess excellent communication skills, a strong sense of customer service, and the ability to operate standard office equipment. Physical demands include standing, sitting, and walking for extended periods, occasional lifting of 30 to 50 pounds, and the capacity to respond to auditory and visual emergency alarms.

This role is integral to maintaining a safe, secure, and welcoming environment within the property. Employees may occasionally work overtime, flexible hours, weekends, and attend Board meetings as required. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of the job. FS Residential encourages a diverse workforce and aims to provide equal employment opportunities. The company also utilizes an Automated Employment Decision Tool (AEDT) in evaluating candidates, focusing on job-related qualifications and competencies to ensure a fair assessment process. Candidates seeking alternative selection methods or accommodations can request assistance via the dedicated contact channels offered by the company.

Job Requirements

High school diploma or equivalent
previous experience in customer service or security preferred
ability to operate electronic security control systems
proficiency in Microsoft Word and Excel
strong interpersonal and communication skills
ability to manage multiple tasks efficiently
capacity to lift up to 50 lbs
ability to stand and walk for long periods
must be able to detect auditory and visual emergency alarms
availability for flexible work hours including occasional overtime
capacity to work weekends and attend Board meetings
ability to work at a computer and handle phone communications for extended periods
willingness to comply with emergency response and access control procedures

Job Qualifications

Ability to manage multiple priorities
excellent customer service skills
strong communication skills
time management skills
basic knowledge of Microsoft applications including Outlook, Word, and Excel
familiarity with information system hardware/software preferred
good written and verbal communication skills
strong interpersonal skills
ability to perform clerical and administrative tasks
ability to detect auditory and visual emergency alarms
ability to navigate property/building effectively
physical capability to lift 30-50 lbs
capable of standing, sitting, walking, and climbing as required
ability to work extended/flexible hours including weekends
basic understanding of security and emergency protocols

Job Duties

Provides exceptional customer service
meets and greets residents
checks guests and service providers in/out
understands and reacts to emergency response and access control procedures
monitors and operates electronic security control systems
accurately maintains daily logs, records, and forms
assists with general concierge services
performs administrative clerical work including Word and Excel document tasks
walks the building premises for monitoring purposes
monitors and controls access to the building
resolves and follows-up on complaints/issues, escalating to supervisor if necessary
helps maintain a safe and secure environment
completes required forms accurately
performs other duties as assigned by supervisor