Front Desk Rooms Control

Exploria Resorts is a well-established player in the vacation ownership and hospitality industry, having proudly served guests for over 25 years. As a company, it is dedicated to providing exceptional vacation experiences through its diverse portfolio of resorts, including the popular Summer Bay by Exploria Resorts. With a strong focus on employee well-being and professional development, Exploria Resorts offers a comprehensive benefits package for its full-time employees, making it an attractive and rewarding place to build a career in hospitality. Benefits include health insurance options featuring Health Savings Account (HSA) and Flexible Spending Account (FSA), dental and vision insurance, life and accident insurance, short and long-term disability coverage, a 401(k) retirement plan, paid time off (PTO), paid holidays, and an employee referral program. Additionally, Exploria promotes work-life balance with employee and family discounts and abundant growth opportunities.

The Rooms Control position at Summer Bay by Exploria Resorts is a full-time role central to the operational success of the resort. This role primarily involves managing room assignments and ensuring smooth communication between housekeeping, engineering, and the Vacation Concierge Team, which is vital to maintain resort guest satisfaction. The successful candidate will be responsible for processing daily stay overs and room moves each morning and distributing the updated lists to relevant departments. They will also monitor and report on consecutive stays, make necessary adjustments to room assignments for pre-registered guests to optimize inventory usage, and ensure guests are informed promptly when rooms become available.

Moreover, the Rooms Control associate will collaborate closely with the Vacation Concierge Team to guarantee that all arrivals are coordinated with clean rooms, printed registration cards, and prepared guest keys. Communication with the Revenue Management department is also essential for addressing any room assignment issues. Staying knowledgeable about resort events and operating hours is crucial for effective guest interaction and timely communication. Documentation is a significant part of the role, requiring meticulous maintenance of logs such as the Vacation Concierge Daily Log, Room Move Log, AM Reports, and Early Out Log.

Beyond administrative tasks, this role embodies the spirit of hospitality by promoting goodwill through courteous, friendly, and helpful interactions with guests, managers, and team members. The Rooms Control associate is expected to professionally assist guests with their concerns and complaints, exercising empathy and always prioritizing guest satisfaction while seeking supervisor support when necessary. With responsibilities also extending to occasional front desk assistance, handling guest check-ins and check-outs, managing guest billing accurately, and ensuring compliance with cash handling policies, the role demands both operational skills and customer service excellence. Maintaining a professional appearance according to resort uniform and hygiene policies is mandatory, underscoring the company’s commitment to delivering a polished guest experience.

Working as a Rooms Control associate at Exploria Resorts offers a career path that balances responsibility, customer service, and operational efficiency within a supportive team environment. This role not only demands strong organizational abilities and communication skills but also offers the opportunity to be part of a leading resort company that values its employees and fosters their growth.