Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,030.08 - $43,755.13
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Career development opportunities
flexible scheduling
Support with gaming license application and fees
Job Description
Rivers Casino Pittsburgh is a premier entertainment destination located at 777 Casino Drive in Pittsburgh, Pennsylvania. The casino offers a vibrant atmosphere with a diverse range of gaming options, dining experiences, and live entertainment, attracting both locals and tourists alike. Known for its commitment to providing exceptional guest service and a welcoming environment, Rivers Casino Pittsburgh stands out as a leader in the hospitality and gaming industry within the region. As part of its ongoing growth and dedication to exceptional guest experiences, the casino continually seeks talented individuals to join its team in various roles that promote outstanding service and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel or related field preferred
- Positive and upbeat personality with a commitment to delivering outstanding customer service
- Strong multitasking detail-oriented and problem-solving skills
- Ability to remain professional and handle stress in a high-pressure fast-paced environment
- Ability to communicate in English verbally and in written format with team members and guests
- Ability to learn and retain knowledge of phone reservation systems
- Successful completion of the pre-employment process
- Flexibility to work flexible shifts including weekends holidays and special events promotions
- Must be able to obtain a Pennsylvania gaming license
- Prolonged periods of standing
- Bending stretching twisting reaching push pull up to 25 pounds frequently
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel or related field preferred
- Positive and upbeat personality with a commitment to delivering outstanding customer service
- Strong multitasking detail-oriented and problem-solving skills
- Ability to remain professional and handle stress in a high-pressure fast-paced environment
- Ability to communicate in English verbally and in written format with team members and guests
- Ability to learn and retain knowledge of phone reservation systems
- Successful completion of the pre-employment process
- Flexibility to work flexible shifts including weekends holidays and special events promotions
Job Duties
- Greet guests warmly and provide a sincere welcome ensuring positive and clear communication
- Engage with guests throughout their stay to ensure they feel valued and appreciated
- Review arrivals and block rooms based on VIPS repeat guests packages and special requests
- Monitor room availability and manage the registration process including key coding and promotion of marketing programs
- Verify and process credit card transactions handle cash make change and balance assigned banks
- Close guest accounts at check-out ensuring satisfaction
- Answer phones with positive communication input messages retrieve mail and packages and relay information to guests
- Stay informed about rates packages promotions in-house groups closed-out dates and local attractions
- Maintain up-to-date knowledge of property amenities special events and local area attractions
- Act as a PBX Reservations Representative utilizing the switchboard phone system
- Deliver guest items as needed and communicate with other departments via telephone or radio
- Inform management of any suspicious activity and adhere to hotel emergency procedures
Job Location
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