Front Desk Receptionist - Part-time (On-call)

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $17.60

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible schedule

Job Description

The Outlook at Windhaven is a distinguished senior living community located in Plano, Texas, and operates as a proud member of the Forefront Living family. Forefront Living is renowned for its commitment to providing exceptional senior care rooted in compassion, faith, and innovative healthcare practices. The Outlook at Windhaven embraces a mission to unify its efforts and create meaningful moments for every individual they serve. With decades of experience, the organization offers specialized services including long-term care, Alzheimer’s and memory care, skilled nursing, rehabilitation therapies, hospice, and palliative care. The community fosters a warm and welcoming environment for seniors, emphasizing personalized and high-quality support that enables residents to live with dignity and comfort. This dedication positions The Outlook at Windhaven as a leading care provider in the senior living sector within the Plano area and beyond.

We are currently seeking passionate and empathetic professionals to join our Resident Services team as a Resident Services Specialist. This role is vital to maintaining the welcoming and supportive atmosphere that defines our community. The Resident Services Specialist serves as the first point of contact for residents, families, visitors, and staff, ensuring all interactions are handled efficiently and courteously. Responsibilities include managing front desk operations, assisting residents with daily needs such as scheduling appointments and handling mail services, and supporting the administrative functions of the community. Candidates in this role must demonstrate excellent communication skills, multitasking abilities, and a genuine caring attitude toward the senior population.

This position also requires proficiency with multi-line telephone systems, front office procedures, and routine clerical duties, all performed in a fast-paced and dynamic environment. The Outlook at Windhaven values staff who can take initiative and ownership of problems while maintaining a pleasant and compassionate demeanor, even under pressure. With wages commensurate with experience, the offered pay ranges from $17.00 to $17.60 hourly. Joining our team means becoming part of a legacy of care-oriented professionals dedicated to enhancing the quality of life for seniors through respect, kindness, and excellent service delivery.

Job Requirements

High school graduate or GED
at least two years experience on PBX or multi-line telephone systems
prefer front office experience, specifically interaction with customers
ability to sit for extended periods and stand frequently to direct residents, visitors and staff
ability to handle intercom system, copier machine and various systems
ability to communicate verbally and in writing
ability to multi-task in a fast-paced environment
ability to maintain pleasant, caring and compassionate demeanor
ability to read, write and speak English
ability to perform essential duties
genuine caring for mature adults, persons with disabilities and hospice patients
ability to comply with Resident Bill of Rights and Employee Responsibilities
ability to comply with organizational safety policies and procedures

Job Qualifications

High school graduate or GED
at least two years experience on PBX or multi-line telephone systems
prefer front office experience, specifically interaction with customers
ability to communicate verbally and in writing with residents, visitors, and staff
ability to handle intercom system, copier machine and various systems
ability to multi-task in a fast-paced environment with high demands
ability to maintain pleasant, caring and compassionate demeanor in stressful situations
genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
ability to comply with the Resident Bill of Rights and Employee Responsibilities
ability to comply with organizational and departmental safety policies and procedures
ability to perform essential duties

Job Duties

Model a service attitude towards others
take ownership in solving problems and take initiative to make things better
be friendly and courteous to residents, patients and co-workers
answer phones within 3 rings, take messages and/or direct calls to appropriate party
greet and direct visitors including family members, vendors, prospective residents and volunteers
assist residents with various needs such as making change, selling stamps, mailing, and scheduling appointments
collect resident fees and write receipts
prepare outgoing mail including first class, return receipt, UPS
receive and distribute resident and facility mail
forward appropriate mail such as for deceased residents or residents who have moved
perform routine clerical duties as assigned by the Business Office Manager/Resident Services Director
schedule guest cottages and collect appropriate fees
schedule resident appointments in accordance with established drive schedule and routine
report all unusual situations to Business Office Manager/Resident Services Director keeping them informed on problems, accidents or special needs
maintain front office fax machine and copier machine ensuring all supplies are at appropriate stock levels
distribute faxes promptly to appropriate persons
perform other duties as assigned by Business Office Manager/Resident Services Director