Job Overview
Compensation
Hourly
Range $14.00 - $18.00
Benefits
401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a proud member of National Vision, one of the largest optical retailers in the United States, operating over 1,000 stores nationwide. The brand is dedicated to making quality eye care and eyewear affordable and accessible to everyone. Each America's Best location combines the essential elements of optical care – comprehensive eye exams and stylish eyewear – into a seamless experience offered at a single low price. This commitment to excellence ensures that customers receive both professional eye care services and a broad selection of eyewear options that fit their needs and budgets. America's Best continues to expand its footprint, strengthening its presence as a trusted leader in the optical retail industry.
As part of National Vision, America's Best believes in the mission that everyone deserves to see their best to live their best life. The organization fosters a culture centered on customer service, professional growth, and community support. America's Best stores are known for their friendly atmosphere, expert staff, and commitment to quality care, making it an excellent environment for individuals looking to build a meaningful career in optical and retail services.
We are currently seeking a Receptionist to join our America's Best team. This role is vital as you will be the first point of contact for our customers, greeting and welcoming them warmly as they enter the store. The Receptionist position is central to the smooth operation of the store, helping manage patient records, scheduling, and facilitating the flow of appointments to ensure an efficient and enjoyable customer experience. Your friendly demeanor and efficient handling of inquiries by phone or in person will help make every visit to America's Best positive and productive.
The Receptionist is responsible for ensuring high-quality customer service while strictly adhering to safety protocols, maintaining order in the reception area, and supporting the operations team by keeping patient records organized and up to date. You will be expected to process insurance information accurately, schedule and confirm appointments, and keep customers informed about their order status. This role demands strong organizational skills, attention to detail, and the ability to handle multiple phone lines professionally.
This position offers a dynamic work environment where every day presents new interactions and opportunities to contribute to our customers' eye health and satisfaction. We provide a competitive compensation package with potential bonus opportunities and comprehensive benefits designed to support you and your family’s well-being, along with professional development and career advancement prospects within National Vision. Join America's Best to be part of an industry-leading optical retailer where your work helps improve the vision and lives of people across the country.
As part of National Vision, America's Best believes in the mission that everyone deserves to see their best to live their best life. The organization fosters a culture centered on customer service, professional growth, and community support. America's Best stores are known for their friendly atmosphere, expert staff, and commitment to quality care, making it an excellent environment for individuals looking to build a meaningful career in optical and retail services.
We are currently seeking a Receptionist to join our America's Best team. This role is vital as you will be the first point of contact for our customers, greeting and welcoming them warmly as they enter the store. The Receptionist position is central to the smooth operation of the store, helping manage patient records, scheduling, and facilitating the flow of appointments to ensure an efficient and enjoyable customer experience. Your friendly demeanor and efficient handling of inquiries by phone or in person will help make every visit to America's Best positive and productive.
The Receptionist is responsible for ensuring high-quality customer service while strictly adhering to safety protocols, maintaining order in the reception area, and supporting the operations team by keeping patient records organized and up to date. You will be expected to process insurance information accurately, schedule and confirm appointments, and keep customers informed about their order status. This role demands strong organizational skills, attention to detail, and the ability to handle multiple phone lines professionally.
This position offers a dynamic work environment where every day presents new interactions and opportunities to contribute to our customers' eye health and satisfaction. We provide a competitive compensation package with potential bonus opportunities and comprehensive benefits designed to support you and your family’s well-being, along with professional development and career advancement prospects within National Vision. Join America's Best to be part of an industry-leading optical retailer where your work helps improve the vision and lives of people across the country.
Job Requirements
- High school diploma or equivalent
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
No experience required
Job Location
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