Front Desk Receptionist (Hotel + Shuttle Driver as Needed)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
Whispering Woods Hotel and Conference Center is a distinguished hospitality establishment renowned for its exceptional guest services and comfortable accommodations. Nestled in a serene environment, this hotel combines modern amenities with a warm and welcoming atmosphere to ensure a memorable stay for every guest. Known for its dedication to customer satisfaction, Whispering Woods offers a blend of leisure and business facilities, making it an ideal destination for travelers seeking relaxation or attending conferences and events. The hotel prides itself on maintaining high standards across all departments, emphasizing professionalism, friendliness, and efficiency in every interaction. Employing a team of passionate hospitality professionals, Whispering Woods fosters a collaborative work culture that encourages growth, learning, and exemplary service delivery.
We are currently hiring a reliable, friendly, and professional Front Desk Receptionist to become an integral part of our hotel team. This full-time role involves being the initial point of contact for our guests, ensuring a seamless and welcoming check-in and check-out process. The Front Desk Receptionist will handle guest inquiries, manage reservations, process payments, and maintain accurate guest records. Additionally, this role includes the responsibility of driving the hotel shuttle when required, offering safe and timely transportation to guests traveling to and from the hotel to various designated locations such as airports and local attractions. The successful candidate will possess excellent customer service skills, a professional demeanor, and a valid driver’s license with a clean record. Flexible availability for shifts including mornings, evenings, weekends, and holidays is essential to meet the diverse needs of our guests. This position offers a dynamic work environment where multitasking and organization are key, and where the employee’s contribution significantly impacts the overall guest experience and hotel reputation.
We are currently hiring a reliable, friendly, and professional Front Desk Receptionist to become an integral part of our hotel team. This full-time role involves being the initial point of contact for our guests, ensuring a seamless and welcoming check-in and check-out process. The Front Desk Receptionist will handle guest inquiries, manage reservations, process payments, and maintain accurate guest records. Additionally, this role includes the responsibility of driving the hotel shuttle when required, offering safe and timely transportation to guests traveling to and from the hotel to various designated locations such as airports and local attractions. The successful candidate will possess excellent customer service skills, a professional demeanor, and a valid driver’s license with a clean record. Flexible availability for shifts including mornings, evenings, weekends, and holidays is essential to meet the diverse needs of our guests. This position offers a dynamic work environment where multitasking and organization are key, and where the employee’s contribution significantly impacts the overall guest experience and hotel reputation.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- valid driver’s license with a clean driving record
- ability to drive vans or shuttle vehicles
- excellent communication skills
- strong organizational and multitasking abilities
- professional demeanor
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- Previous experience in front desk, receptionist, or hotel customer service preferred
- valid driver’s license with a clean driving record
- comfortable driving vans or shuttle vehicles
- strong communication and interpersonal skills
- ability to multitask and stay organized in a fast-paced environment
- professional appearance and attitude
- ability to work flexible shifts, including mornings, evenings, weekends, and holidays
- high school diploma or equivalent
Job Duties
- Greet and welcome guests in a courteous and professional manner
- check guests in and out using hotel procedures and reservation systems
- answer phone calls, respond to inquiries, and assist with reservations
- coordinate with housekeeping and maintenance teams regarding room status
- handle guest requests and complaints calmly and efficiently
- maintain a clean and organized front desk and lobby area
- process payments, issue room keys, and maintain accurate guest records
- drive the hotel shuttle as needed to transport guests to and from designated locations
- assist guests with luggage when operating the shuttle
- perform pre-trip vehicle inspections and report any issues
- follow all safety regulations and hotel policies while driving
Job Criteria
Experience
No experience required
Job Location
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