Front Desk Receptionist - FULL TIME

Familia Dental, founded in 2008, is a well-established dental practice committed to providing quality dentistry with a caring and compassionate approach to all patients. Located in Madison, our clinic has rapidly grown by adhering to core values such as honesty, quality, and genuine care. We strongly believe in community involvement and internal career growth, which makes us more than just a workplace - we are a family dedicated to making a positive difference in the community every day. Joining Familia Dental means becoming part of a supportive environment that encourages professional development and values long-term career progression.

Our Madison clinic is currently seeking a full-time Front Desk Receptionist to join our team of dedicated healthcare professionals. This position serves as the first point of contact for our patients, requiring someone who is friendly, professional, and skilled at multitasking in a busy clinical environment. The receptionist plays a vital role in creating welcoming experiences by greeting patients warmly and managing the flow of appointments and patient records efficiently. This role is critical to maintaining the smooth daily operation of the office and requires a high level of organizational skill and attention to detail.

As the Front Desk Receptionist, you will be responsible for checking in patients effectively, verifying insurance eligibility, and rescheduling appointments as necessary while also collecting payments for services provided. Your duties will include answering phones, scheduling appointments, maintaining patient accounts, understanding insurance policies, and submitting insurance claims. You will also be expected to uphold company policies, maintain HIPAA compliance, and ensure all record-keeping requirements are met accurately. The ability to be sensitive to patient emotions and to follow directions from dentists and supervisors is essential.

This role offers the opportunity to work full-time with flexible hours Monday through Saturday, with shifts ranging from 8 to 10 hours per day, making it ideal for someone seeking a stable and rewarding position in a fast-paced, patient-centered environment. Training is provided, and prior dental office experience is preferred but not mandatory. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) retirement plan, paid holidays and time off, access to financial advisors, and more. We value a positive, service-oriented mindset and are looking for a candidate who will thrive working collaboratively in a busy healthcare setting while providing top-notch patient service.