Front Desk Receptionist Bilingual

Job Overview

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Employment Type

Full-time
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Benefits

401(k)
401(k) matching
Dental Insurance
Disability insurance
Health Insurance
Health savings account
Life insurance
Paid Time Off
Vision Insurance
Employee assistance program
Flexible spending account
Referral program
Retirement Plan

Job Description

Valora Medical Group is a visionary healthcare company dedicated to providing high-quality primary care services to patients throughout the Dallas-Fort Worth area. Our network of healthcare providers and professionals is united by a common mission to enhance the health and wellbeing of every patient we serve. At Valora, we foster a family-like environment, ensuring that each patient receives personalized care in a welcoming and supportive atmosphere. As a growing organization with multiple locations, we understand that the foundation of delivering exceptional medical care lies in having an outstanding team. Hence, we are committed to recognizing and rewarding the hard work... Show More

Job Requirements

  • High school diploma or equivalent
  • 2+ years experience processing medical referrals preferably for primary care
  • bilingual in English and Spanish
  • full understanding of HIPAA rules and regulations
  • experience with the EMR system eClinicalWorks highly preferred
  • must have effective written, verbal communication, and interpersonal skills
  • customer service skills
  • ability to establish working relationships, resolve interpersonal conflicts, and apply basic staff etiquette in dealing with others
  • ability to handle confidential information with discretion
  • strong analytical skills with attention to detail
  • ability to learn new procedures and adapt quickly to change
  • innovative, motivated, organized, and team player
  • follow through with commitments
  • ability to work independently
  • proactive and self-starter
  • assist with coverage at other clinics when needed due to being short-staffed with mileage reimbursement
  • any additional duties assigned by management to support the clinic

Job Qualifications

  • High school diploma or equivalent
  • 2+ years experience processing medical referrals preferably for primary care
  • bilingual in English and Spanish
  • understanding of HIPAA rules and regulations
  • experience with the EMR system eClinicalWorks (eCW) highly preferred
  • effective written and verbal communication and interpersonal skills
  • customer service skills
  • ability to establish working relationships and resolve interpersonal conflicts
  • ability to handle confidential information with discretion
  • strong analytical skills with attention to detail
  • ability to learn new procedures and adapt quickly to change
  • innovative, motivated, organized, and a team player
  • ability to work independently
  • proactive and self-starter

Job Duties

  • Schedule specialist appointments and/or diagnostic orders as needed
  • assemble information concerning patients' clinical background and referral needs
  • create and update patient information for existing and new patients in the electronic medical record platform
  • anticipate, gather, and send information to insurance carrier and/or provider needed for obtaining referral or prior authorization for required preliminary testing
  • coordinate appointments as needed with outside facilities and specialists
  • perform other duties as assigned

Job Location

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