Front Desk Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $15.00
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Benefits

competitive pay
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Supportive team environment

Job Description

Our establishment is a dynamic hotel known for its commitment to delivering exceptional guest experiences through high-quality hospitality services. As a full-service hotel, we pride ourselves on creating a welcoming and comfortable environment for all our guests, ensuring their stay is both enjoyable and memorable. With a focus on professionalism, attention to detail, and a guest-first approach, our team works collaboratively to maintain operational excellence and uphold the highest standards in the hospitality industry. Located conveniently and staffed by passionate professionals, our hotel is a preferred choice for travelers seeking comfort, convenience, and outstanding service.

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Job Requirements

  • High school diploma or equivalent
  • Previous experience in a front desk or receptionist role preferably in a hotel or resort
  • Ability to handle multi-line phone systems and computer proficiency
  • Excellent communication and interpersonal skills
  • Ability to work full-time with flexible availability
  • Strong organizational skills and attention to detail
  • Bilingual or multilingual abilities preferred

Job Qualifications

  • Strong customer service skills with a focus on guest satisfaction
  • Experience in front desk operations within a hotel or resort environment
  • Proficient in handling multi-line phone systems and managing guest inquiries
  • Excellent communication skills both verbal and written
  • Knowledge of hospitality management practices
  • Bilingual or multilingual abilities are a plus
  • Familiarity with night audit procedures and guest relations best practices

Job Duties

  • Greet and assist guests upon arrival ensuring a warm and welcoming atmosphere
  • Manage multi-line phone systems to handle inquiries and reservations efficiently
  • Provide exceptional customer service by addressing guest needs and resolving issues promptly
  • Maintain front desk operations including check-in/check-out processes and record-keeping
  • Collaborate with hotel staff to enhance guest relations and overall satisfaction
  • Uphold high standards of hospitality and professionalism at all times

Job Location

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