Front Desk Receptionist

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Birthday leave

Employee assistance program

Job Description

Elite DNA Behavioral Health is a leading provider of behavioral and mental health services in Florida, recognized for its rapid growth and commitment to delivering high-quality, accessible care. As one of the state's largest organizations in the mental health sector, Elite DNA embodies a culture dedicated to compassion, integrity, and professional development. They focus on innovative care coordination, ensuring that every patient is matched with the ideal services and providers before initiating direct care. Their comprehensive service offerings include psychotherapy, psychiatry, psychosocial rehabilitation, Eye Movement Desensitization and Reprocessing (EMDR), and group therapy programs, positioning them at the forefront of behavioral... Show More

Job Requirements

Friendly personality with desire to work with the public
Ability and willingness to treat all patients with kindness and consideration in trying situations
Ability to handle multiple functions
Ability to work in a fast-paced office environment
Ability to push, pull, lift, move, and/or carry up to 15 lbs
Ability to perform focused work with close attention to detail
Ability to operate office equipment, including computers, copiers, fax machines, phones plus, ability to type at least 35 wpm
Ability to interact with others in person, phone, e-mail and written correspondence
Ability to relate to the public regardless of ethnic, religious and economic status
Ability to communicate with people and understand their problems
Must believe in health care with dignity for all

Job Qualifications

High school graduate or GED
Formal training from a vocational school in lieu of high school graduate
One year of medical experience from a similar setting
Good speaking and listening skills
Knowledge of computers and Microsoft Office
Understanding of community-based organizations
Ability to relate to patients through familiarity with medical terminology and triage procedure
Ability to communicate effectively with diverse populations
Bilingual preferred: fluent in Spanish

Job Duties

Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures
Schedule appointments
direct walk-in patients and emergencies as per established policies and procedures
Answer all incoming calls and route them to the appropriate staff
Register all patients per registration protocols and collect all documentation
Generate required documents for each patient and ensure all documents are completed in full
Review and verify patient coverage of insurance or other agencies and compute the charges to be paid by the patient
Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures
Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected
Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time
Call and remind patient of his/her appointment
Follow up on no show patients daily
Communicate patient's problem/complaint to the clinic manager or his/her designee
Promote and believe in Elite DNA's mission statement

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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