Front Desk Receptionist

Naperville, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Dental Insurance

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

Our company operates specialized medically supervised clinics focusing on weight management and hormone optimization, dedicated to improving the health and wellness of our patients through comprehensive, patient-centered care. As a leader in the healthcare and wellness industry, we pride ourselves on integrating advanced medical protocols with compassionate support to ensure optimal patient outcomes. Our clinics are staffed by experienced medical providers and health coaches who collaborate to deliver tailored treatment plans and ongoing wellness guidance. We strive to create a welcoming, efficient, and professional environment that fosters patient satisfaction and promotes long-term health benefits.

The role we are hiring for is that of a Front Desk Coordinator, a vital position serving as the first point of contact for patients entering our clinics. This professional is responsible for fostering a positive and seamless patient experience from the moment of arrival through to check-out. The Front Desk Coordinator manages patient scheduling, handles calls for appointment confirmations, and oversees administrative workflows that support clinical and operational efficiency. This position demands excellent communication skills, meticulous attention to detail, and the capacity to efficiently manage multiple tasks in a fast-paced, patient-focused setting. The successful candidate will have experience working in medical or customer service environments and must be comfortable using technology such as electronic medical records (EMR) and scheduling systems. This role not only involves direct patient interaction but also administrative duties such as payment processing and maintaining clinic documentation in compliance with HIPAA standards. Our ideal Front Desk Coordinator is a reliable, punctual, and team-oriented individual who prioritizes delivering exceptional customer service and contributes to maintaining an organized and professional clinic environment. Employment type is full-time, and the role offers a competitive salary commensurate with experience and qualifications. This position offers an excellent opportunity to be part of a growing organization committed to health, wellness, and exemplary patient care.

Job Requirements

High school diploma or equivalent
1+ year of experience in customer service or administrative support
Experience managing schedules and processing transactions
Strong communication skills
Ability to multitask effectively in a fast-paced environment
Reliable and punctual
Familiarity with EMR systems and point-of-sale platforms
Attention to detail and organizational skills

Job Qualifications

High school diploma or equivalent
1+ year of experience in customer service, administrative support, medical office, or retail environment preferred
Experience managing schedules and processing transactions preferred
Experience in healthcare, medical spa, weight loss, or wellness setting preferred
Familiarity with EMR systems and point-of-sale platforms preferred
Strong interpersonal and customer service skills
High level of organization and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Professional demeanor and polished communication skills
Comfort working with technology, scheduling systems, and EMR platforms

Job Duties

Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience
Manage patient flow throughout the day to minimize wait times and support smooth clinic operations
Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches
Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism
Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members
Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day
Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards
Track and maintain inventory of medical and retail supplies to support daily clinic operations
Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces
Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience
Perform other related duties in support of the organization's mission