Front Desk Receptionist

Ball Body Shop is a reputable and family-owned business that has been a staple in the collision repair industry since 1978. As part of a larger family-operated group with 15 growing locations, Ball Body Shop combines the personal touch and commitment of a family business with the stability and extensive resources typically found in larger corporations. This unique blend allows the company to maintain a strong sense of community and individual attention while fostering structured opportunities for learning and development. The team-oriented culture encourages collaboration, communication, and mutual support, which has been fundamental to the company’s ongoing growth and success.

Ball Body Shop is highly dedicated to professional development, emphasizing in-house training and promoting candidates from within the organization. This approach not only nurtures employee skills and career advancement but also ensures consistent, excellent service and expert knowledge across all its locations. The company’s professional repair process centers on clear communication and exceptional customer experience, setting it apart in a competitive industry.

The role of Customer Service Representative (CSR) at Ball Body Shop is an exciting opportunity for individuals seeking to build a long-term career with a company that truly invests in its employees. Unlike traditional customer service positions, this role involves much more than answering phones or basic customer interaction. The CSR acts as the crucial link between customers and the service team, welcoming customers, managing appointment scheduling, and providing regular vehicle repair updates to clients. This position requires strong interpersonal skills to distribute tasks effectively among staff and manage diverse administrative responsibilities, including processing payments, building repair orders, and handling various documentation.

This full-time position offers competitive pay starting at $17 per hour, with potential earnings up to $25 per hour and an additional opportunity to receive a $400 monthly bonus. Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, and options for 401(k) retirement plans alongside a Health Savings Account with company contributions. The company also promotes a healthy work-life balance by offering paid holidays, vacation, and sick time. Additionally, paid training is provided, ensuring new hires are well-equipped for success and growth within the company.

Working hours for this role are set Monday through Friday from 7:30 AM to 5:30 PM, providing a consistent schedule that supports a balanced lifestyle. The position requires proficiency with computers and the ability to maintain attention to detail over extended periods, with occasional tasks outside of the desk environment to assist with administrative duties. A positive, can-do attitude and the ability to prioritize and complete tasks efficiently are essential qualities for success in this role.

Ball Body Shop values confidentiality and assures applicants that all inquiries and conversations will remain private, even in cases where applicants are currently employed elsewhere. If you are seeking a dynamic environment where your customer service skills can make a significant impact and your career advancement is supported by a company committed to your growth, the CSR position at Ball Body Shop presents a compelling opportunity to join a thriving team-focused organization in Middleton, WI.