Front Desk Operations Supervisor

Marriott Vacations Worldwide is a globally recognized hospitality company known for its commitment to delivering exceptional vacation experiences to owners and guests. As part of the Marriott International family, the company operates a diverse portfolio of vacation ownership resorts and properties in desirable locations worldwide. Marriott Vacations Worldwide prides itself on providing superior service, fostering a welcoming environment, and upholding high standards of quality to ensure memorable stays for its clientele. With a focus on employee development and customer satisfaction, the company promotes a culture of inclusivity, growth, and excellence in the hospitality industry.

This full-time position offers a competitive hourly rate of $32.00 and requires availability to work across first, second, and third shifts including weekends and holidays. Holding a valid driver’s license is a mandatory requirement for this role.

The role is centered around supervising the Front Office team to guarantee outstanding service for owners and guests. The successful candidate will actively engage in listening to and addressing owner and guest inquiries, concerns, and requests by utilizing brand-specific or property-specific procedures to resolve issues effectively and delight those serviced. Responsibilities include overseeing front desk associates to maintain adequate property coverage and ensuring timely, professional, and positive guest service.

Key tasks involve processing all aspects of owner and guest check-ins, verifying reservations, and assigning villas or rooms accurately. The role also collaborates closely with the Housekeeping department to monitor room readiness, anticipate guest needs, and provide proactive service solutions. Additional management duties include participating in hiring, training, scheduling, performance evaluations, counseling, motivating, and coaching front office employees. The role further serves as a role model and the first point of contact for the Guarantee of Fair Treatment and Open Door policies.

The position demands a focus on safety and quality standards while upholding company policies and personal professional presentation. Effective communication skills are essential, as is the ability to prepare and review written documents meticulously and handle telephone etiquette appropriately. The candidate must be capable of standing, sitting, or walking for extended periods and handle light physical tasks such as moving, lifting, or carrying objects up to 10 pounds.

The ideal candidate will demonstrate a customer service orientation with a professional and pleasant personality and appreciate the dynamic nature of hospitality work by adapting to a flexible schedule that includes evenings, weekends, and holidays. The work environment includes site-specific benefits such as free on-site parking, discounted meals with complimentary soft drinks, department celebrations, and periodic recognition through associate appreciation programs. Additional perks include a company-branded winter coat, uniform, work shoe stipend, discounted bus pass, and carpool incentives.

Marriott Vacations Worldwide champions diversity and inclusion as an equal opportunity employer, committed to maintaining a workforce that reflects varied backgrounds and fostering an inclusive workplace culture. This role provides an excellent opportunity for hospitality professionals seeking to grow within a respected and supportive company dedicated to excellence in service and employee welfare.