Front Desk Operations Supervisor

Marriott Vacations Worldwide is a leading global hospitality company that specializes in vacation ownership and resort management. With a longstanding reputation for delivering exceptional guest experiences, Marriott Vacations Worldwide operates a diverse portfolio of properties offering world-class amenities and services designed to create memorable stays for owners and guests. Focused on fostering a positive and inclusive work environment, the company is committed to hiring a diverse workforce and sustaining a culture of inclusivity, professionalism, and excellence in customer service. Marriott Vacations Worldwide values employees who embrace innovation, exhibit strong teamwork, and demonstrate a passion for the hospitality industry. This full-time position offers an hourly pay rate of $25.85 and requires availability for 1st, 2nd, and 3rd shifts, including weekends and holidays.

The Front Office Supervisor role is vital to the smooth operation and success of the property's front desk and guest services. The supervisor is responsible for overseeing the Front Office staff, ensuring they deliver outstanding service to owners and guests. This includes actively listening and responding positively to owner and guest inquiries, concerns, and requests, using property-specific protocols to resolve issues and enhance guest satisfaction. You will supervise front desk associates to maintain adequate property coverage and provide prompt, professional, and courteous service. Processing owner and guest check-ins is a key responsibility, involving verification of reservations and room assignments, as well as handling various payment methods including room charges, cash, checks, and credit/debit cards.

Coordination with Housekeeping is essential to track room readiness for check-in and anticipate guests' service needs. As a supervisor, you will also assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching team members, setting a positive example and serving as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Marriott Vacations Worldwide offers several site-specific benefits including seasonal retention bonuses, Gold Pass usage valid for any resort in Utah, ski-in/ski-out access, free ski rentals through Park City Sports, 20% off food at the Legacy Lodge, monthly associate recognition and reward programs, and various department celebrations. Working in this dynamic environment offers the opportunity to develop your leadership skills while contributing to an exceptional guest experience and a positive workplace culture.