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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $15.50
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
comprehensive health benefit packages
Paid Time Off
employee perks
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, known for its leadership in the hospitality industry across key markets in Alabama and Georgia. As a significant player in corporate America's midscale hotel sector, RAM Hotels is dedicated to delivering exceptional guest experiences while continuously evolving the perception of the hospitality industry. The company takes pride in fostering a culture where employees are considered family members, offering a supportive and growth-oriented work environment. RAM Hotels emphasizes professional development and provides ample opportunities for employees to advance their careers within the company.
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The position ... Show More
Job Requirements
- High-school graduate or equivalent
- one year of customer service or related work experience
- proficiency in MS Word, Excel, PowerPoint
- data entry and database management experience
- telephone etiquette experience
- knowledge of hospitality industry preferred
- prior experience as Guest Services Agent preferred
- bilingual communication skills preferred
- experience with front office equipment
- flexible to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, stand, sit during shift
- ability to lift up to 40 pounds
Job Qualifications
- High-school graduate or equivalent
- one year of customer service or related work experience
- proficient in MS Word, Excel, PowerPoint
- experience with data entry and database management
- telephone etiquette
- understanding of hospitality industry preferred
- previous Guest Services Agent experience preferred
- bilingual communication skills preferred
- excellent written and oral communication skills
- excellent organizational skills
- ability to perform repetitive tasks
- physical ability to walk, stand, sit during shifts
- ability to lift up to 40 pounds
- experience with front office equipment
- flexible schedule adherence
- ability to manage and resolve disruptive situations with composure
- proactive guest engagement
- positive representation of the property
Job Duties
- Serve as Concierge to guests including making restaurant reservations, providing directions, recommending area attractions
- becoming familiar with property location, room types, room rates, and offered services
- Review guest reservation status, identify length of stay, present options and alternatives, use suggestive selling techniques
- Accommodate guests with registration, assign rooms, generate secure room cards, assist with special requests, monitor reservations, understand cancellation procedures and room status tracking
- Verify payment methods, adhere to credit and cash handling policies, post charges, manage safe deposit boxes, handle mailing and messaging
- Input guest information in PMS system, maintain front desk cleanliness, post purchases to folios, confirm logs accuracy
- Coordinate with housekeeping and maintenance for room status, early check-ins, late check-outs, special requests, and maintenance needs
- Adapt to shift changes, attend meetings, remain aware of daily activities
- Report unusual occurrences to management, understand safety and emergency procedures
- Perform other tasks to meet or exceed guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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