Front Desk - Night Audit Guest Service Agent

Pyramid Global Hospitality is a prominent hospitality management company overseeing a diverse portfolio of more than 200 hotels and resorts, boasting a robust team of over 18,000 associates spread across the United States, Caribbean, and Europe. Known for its hands-on approach, Pyramid emphasizes exceptional service, operational excellence, and long-term partnerships. The company’s extensive platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties, Axiom Hospitality for European hotel management, and PYRAMIDWORKS, providing integrated workplace and facilities services. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines global scale with local insights to drive a superior guest and associate experience. The company takes pride in its inclusive culture, fostering an environment where employees feel respected, supported, and motivated to advance their careers. Team members at Pyramid gain exposure to a variety of properties, brands, and markets, enjoying opportunities for professional development, mentorship, and meaningful assignments.

The Hotel Indigo Cleveland Gateway is a newly established property under Pyramid Global Hospitality’s management. This boutique hotel features 143 guest rooms and suites, over 2,400 square feet of meeting space, and two distinct outlets, including a signature restaurant, reflecting the brand’s commitment to delivering unique, personalized guest experiences. The hotel’s location in Cleveland, Ohio provides an exciting urban backdrop for guests and associates alike.

We are currently seeking a full-time Guest Services Agent to join the Guest Services team at Hotel Indigo Cleveland Gateway. This role, paying between $16.00 and $18.00 per hour, is ideal for individuals who are enthusiastic, engaging, and passionate about delivering warm and memorable first impressions. As a Guest Services Agent, you will be the friendly face that welcomes guests upon arrival, assists with luggage, and provides insightful information about the hotel’s amenities and the local area. Your role is critical in setting the tone for a guest’s stay by offering exceptional customer service with sincerity and warmth.

In this position, you will have the opportunity to connect with guests from all walks of life, making meaningful interactions that enhance their travel experience. Responsibilities include escorting guests to the front desk for check-in, parking and retrieving vehicles, explaining hotel highlights during the escort to guest rooms, and ensuring a personalized and welcoming environment. Teamwork is essential, as you will collaborate closely with other guest service attendants to ensure each visitor feels valued and cared for.

This role demands excellent communication skills, an outgoing personality, and the physical stamina to work a full shift on your feet while navigating various areas of the hotel and valet lot. Additionally, availability to work various shifts including weekends and holidays is required. This is an excellent opportunity for those eager to launch or grow their career in the hospitality industry with a world-class property known for its commitment to excellence and associate development. Pyramid Global Hospitality values diversity and is committed to fostering an inclusive workplace where every team member can thrive and make a tangible impact.