Front Desk Manager | Palihouse Hollywood

Palisociety is a unique and dynamic collection of hotels and residences that includes Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, as well as an expanding portfolio of independently branded properties. Established in 2009 with its first hotel opening in Los Angeles, Palisociety has rapidly grown to encompass a nationwide network of neighborhood-centric hotels, restaurants, bars, and event spaces. The brand is recognized for its dedication to quality and community, garnering acclaim from prestigious publications such as Condé Nast Traveler, Travel + Leisure, and The New York Times. At the heart of Palisociety’s philosophy is a commitment to its employees, viewed as its greatest asset. The company emphasizes structured training from day one, ongoing feedback, and a trajectory for professional growth, fostering leadership development from within the organization. This approach ensures that the company maintains a strong and passionate workforce aligned with its core values and high standards.

Palihotel Hollywood, located on the iconic Sunset Boulevard, offers a distinct guest experience inspired by the charm and excitement of vintage Los Angeles. The property features 74 guest rooms and suites, a guest-exclusive café and bar, and an inviting oversized courtyard pool. Every guest room is thoughtfully designed with bespoke elements and custom details, epitomizing the unique aesthetic that Palisociety is known for. The Front Desk Manager role at Palihotel Hollywood is a pivotal position responsible for managing the daily guest experience and maintaining operational excellence. This role oversees the Front Desk, Property Maintenance, and Overnight teams, ensuring smooth operations and consistent adherence to hotel standards.

The Front Desk Manager acts as the face of Palihotel Hollywood, embodying the brand's commitment to quality service and guest satisfaction. Responsibilities include managing team meetings, supporting ongoing training, handling guest complaints with professionalism, and serving as Manager on Duty in the General Manager's absence. Collaboration with the General Manager on operational improvements, cost-saving measures, and vendor management is essential to the role. Candidates must be adept at coordinating team schedules, participating in safety initiatives, and driving continuous improvement through audit responses. The role demands strong leadership skills, excellent communication, and the ability to thrive in a fast-paced hospitality environment. Palihotel Hollywood offers a competitive salary and benefits package, including medical, dental, vision, and life insurance, alongside 401(k) options, paid time off, holiday pay, sick leave, and employee discounts across the Palisociety portfolio. This is an excellent opportunity for professionals looking to advance their careers in hospitality within a growing and reputable company committed to diversity, inclusion, and employee development.