Front Desk Manager

Aimbridge Hospitality is a leading hotel management company, known for its commitment to delivering exceptional guest experiences across a diverse portfolio of properties. This company operates independently from Marriott International, Inc., under a franchise model where each hotel is locally managed and has autonomy in employment policies and practices. Aimbridge Hospitality specializes in managing full-service hotels, offering guests quality stays combined with superior service. The company takes pride in fostering an inclusive and dynamic work environment that encourages professional growth and excellence within the hospitality industry. Located in Dana Point, California, this particular hotel is looking to enhance its front office operations by hiring a dedicated, seasoned Front Desk Manager OEM. This role is a full-time management position with an annual salary of $70,304, offering overtime eligibility and valuable benefits that support employee well-being and career development.

As the Front Desk Manager OEM at this Aimbridge Hospitality property, you will be the crucial link between guests and the hotel’s guest services operations. Your primary focus will be maintaining a front desk environment that runs efficiently, professionally, and warmly, ensuring that every guest experiences seamless check-ins and check-outs. This role requires you to lead and motivate the front desk team, inspiring high standards of customer service and operational excellence. With your strong communication skills and keen attention to detail, you will handle guest issues proactively to create memorable stays, while also contributing strategically by maximizing occupancy and room revenue through smart rate management.

The position demands an individual skilled in leadership, problem-solving, and customer service with the ability to thrive under pressure. You will play a pivotal role in maintaining the hotel’s reputation by delivering a consistently positive guest experience. Your responsibilities include coaching and guiding team members, overseeing daily front desk functions, and ensuring procedural compliance to optimize performance and guest satisfaction. You will act as a vital communicator between guests, staff, and management to ensure smooth hotel operations and a motivated workforce. This is an excellent opportunity for a hospitality professional eager to advance their career in hotel management within an engaging and supportive company culture. Employees in this role are not only critical to the operational success but also enjoy eligibility for comprehensive benefits such as medical, dental, vision coverage, retirement plans, and paid time off after an initial waiting period. Join Aimbridge Hospitality and help transform everyday hotel visits into unforgettable experiences for our guests while advancing your own professional journey.