Front Desk Manager

This hotel is owned and operated by Avion Hospitality, an independent franchisee separate from Marriott International, Inc. Avion Hospitality manages all aspects of the hotel’s operations, including employment policies, staffing, compensation, and benefits. This autonomous management ensures a dedicated focus on providing excellent service and a supportive work environment tailored to the needs of its employees and guests. Located at 1800 Newtown Pike, Lexington, Kentucky, this hotel is committed to delivering exceptional hospitality experiences in the vibrant community of Lexington.

The Front Desk Manager position is a critical role within the hotel’s Rooms & Guest Services Operations, responsible for leading the front office team to ensure an attentive, friendly, efficient, and courteous environment for all guests. This full-time, management-level role is integral to maximizing room revenue and occupancy by maintaining high service standards. Reporting directly to the Front Office Director, the Front Desk Manager oversees daily front office operations, manages guest relations, and supports a positive work atmosphere among staff. The role demands a professional who is equipped to handle high-pressure situations, resolve issues swiftly and effectively, and maintain composure while delivering seamless guest services.

As the front-line manager, the successful candidate will be entrusted with overseeing check-in and check-out processes, handling guest inquiries and complaints, training and supervising front desk staff, and ensuring compliance with hotel policies and procedural standards. The role requires proficiency with hotel management software, particularly Marriott’s FSPMS POS system, and strong computer skills including Windows operating systems, word processing, and spreadsheets. A valid driver’s license is also mandatory.

The ideal Front Desk Manager will bring at least five years of progressive experience in the hotel or a related field, with prior supervisory responsibilities. Educational qualifications may include a two-year college degree accompanied by three or more years of relevant experience, or a four-year college degree with at least one year of experience. This position offers competitive compensation and a comprehensive benefits package, along with opportunities for professional growth and advancement within the hospitality industry. The company values diversity and is an equal opportunity employer committed to fostering inclusive work environments.

Candidates should demonstrate excellent communication skills, the ability to analyze and respond to complex information quickly, and problem-solving skills essential for managing guest service challenges. They must excel in teamwork, possess effective listening abilities to address concerns from both guests and coworkers, and be capable of working well under stress. Financial acumen to understand and work with basic arithmetic and financial data is also required. This role is suitable for a highly motivated individual who wishes to thrive in a dynamic hotel environment and contribute meaningfully to the guest experience and operational success of the hotel.