Front Desk Manager

Aimbridge Hospitality is an independent hospitality management company with a strong reputation for delivering exceptional guest experiences. Operating a wide range of hotels across various locations, Aimbridge Hospitality prides itself on its commitment to quality service, innovation, and operational excellence. The company is known for fostering a supportive work environment where employees are empowered to grow and contribute meaningfully to the guest experience. This particular position is within a hotel located at 25135 Park Lantern, Dana Point, California. The hotel is owned and managed by an independent franchisee under Aimbridge Hospitality, separate from Marriott International, Inc. The employment policies, practices, and compensation for this hotel are independently administered by the franchisee. The Front Desk Manager OEM role is a full-time management position designed for someone who thrives on leadership and delivering impeccable customer service. This role offers a competitive annual salary of $70,304 and presents an excellent opportunity for hospitality professionals eager to advance their career in hotel management.

As the Front Desk Manager OEM, the successful candidate will oversee the front office operations to ensure that every guest receives a warm, efficient welcome that sets the tone for their stay. The role entails managing a team to uphold standards, streamline check-in and checkout procedures, and resolve any issues swiftly to maintain guest satisfaction. The manager will also be responsible for maximizing room revenue through strategic rate management and effective communication within the team and with guests. With a strong focus on leadership, the Front Desk Manager will motivate and coach staff, ensuring high morale and consistent service excellence. This position is overtime eligible, recognizing the demands and complexities of hotel operations. Furthermore, the role requires proficiency with Windows operating systems and common office software, plus the ability to remain composed under pressure and maintain a professional demeanor in all situations. If you have progressive hotel experience, a passion for hospitality, and strong problem-solving abilities, this role offers a dynamic platform to shine and significantly impact the guest experience.