Front Desk Manager

Marriott International is a globally recognized hospitality company with a diverse portfolio of brands dedicated to providing exceptional guest experiences. Among its distinguished brands is Renaissance Hotels, which blends local culture and spirited adventure to create unique experiences for travelers. The company is committed to fostering an inclusive environment that values diversity and provides equal opportunities for all associates, embracing individuals from varied backgrounds and experiences. Marriott International maintains a strong ethical foundation, promoting non-discrimination based on disability, veteran status, or any other legally protected classification. With its expansive presence and reputation for excellence in service, Marriott offers promising career paths for professionals passionate about hospitality and guest service.

The available position is a Full-Time Assistant Front Office Manager role located at Renaissance Orlando Resort at 6677 Sea Harbor Drive in Orlando, Florida. This management-level opportunity offers an annual salary range of $56,000 to $70,000 with eligibility for bonuses. The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations and supervising teams across Bell/Door Staff, Switchboard, and Guest Services/Front Desk departments. This position is central to ensuring efficient check-in and check-out procedures while driving guest satisfaction and optimizing the financial performance of the front office area.

As an Assistant Front Office Manager, the successful candidate will actively participate in managing daily operations, monitoring staffing levels, resolving guest concerns, and coordinating with managers and employees to meet high-quality service standards. This role requires strong leadership, interpersonal communication, and problem-solving skills to effectively guide the front office team and foster a positive work environment. The Assistant Manager also supports employee development through coaching, mentoring, and feedback, ensuring continuous improvement and alignment with the company’s core values. Additionally, the role involves supervising financial controls such as credit policies, room revenue maximization, and occupancy management. Collaborating with human resources, the Assistant Manager contributes to recruitment, orientation, and discipline processes to maintain a well-trained, motivated workforce. By embodying the spirit of Renaissance Hotels, this position invites a leader who values guest engagement and is ready to deliver memorable experiences that reflect the culture and adventure the brand champions.