Front Desk Manager

Marriott Vacations Worldwide is a globally recognized hospitality company renowned for delivering exceptional vacation experiences through its various timeshare and vacation ownership resorts. As part of Marriott International, the company combines years of expertise in hotel and resort management with a commitment to innovation, customer satisfaction, and operational excellence. Marriott Vacations Worldwide is dedicated to creating memorable stays for guests and developing a positive work environment for its employees. With its widespread presence and robust portfolio, it continuously strives to enhance the travel experience by offering outstanding services and amenities to vacationers worldwide.

This job opening is for an Assistant Front Office Manager position within Marriott Vacations Worldwide. This role plays a critical part in the daily operations of the front office, including overseeing Bell/Door Staff, the Switchboard, and Guest Services/Front Desk. The Assistant Front Office Manager supports the Front Office Manager by administering front office functions and supervising staff to ensure seamless and efficient service. This position is integral to maintaining high standards of guest satisfaction and operational performance. The Assistant Manager will work closely with department managers and employees to implement procedures that streamline the check-in and check-out processes and maximize the overall financial success of the department.

The successful candidate will manage day-to-day activities that directly impact guest experience and operational goals. This includes setting specific goals, managing staffing levels to balance operational needs with financial objectives, and addressing guest complaints and disputes professionally. The role demands leadership qualities such as honesty, integrity, and the ability to build mutual trust and respect among team members. Serving as a role model, the Assistant Front Office Manager will lead the team by example and support employees to perform their duties competently.

Additionally, the role involves continuous monitoring and coaching of staff to uphold exceptional customer service standards. Providing excellent guest services through communication, feedback, and empowerment forms a major part of the daily responsibilities. The Assistant Manager takes an active role in collecting guest feedback to help improve service quality and customer retention. They also enforce adherence to property policies, handle credit procedures to manage occupancy and revenue effectively, and ensure consistent application of disciplinary measures according to hotel policies.

The position also supports human resource activities, including coaching, mentoring, orienting new hires, soliciting employee feedback, and assisting with hiring decisions. The ability to communicate effectively across all levels and participate in departmental meetings to communicate goals and strategies is equally important.

Marriott Vacations Worldwide offers relocation assistance to suitable candidates, highlighting the company’s supportive approach to employee transitions. This role not only demands expertise in front office operations but also a strong commitment to fostering a collaborative and positive work environment. The company emphasizes equal opportunity hiring and maintaining an inclusive culture that values diversity and respects all employees. If you are someone who thrives in a dynamic hospitality environment and is committed to exceptional customer service and team leadership, this Assistant Front Office Manager role presents an excellent opportunity to advance your career with a globally respected brand.