Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Paid holidays
Job Description
Hilton Garden Inn Daytona Beach Oceanfront is a prestigious, award-winning hotel located in the vibrant and sunny Daytona Beach, Florida. As a member of the renowned Hilton brand, the hotel prides itself on delivering exceptional guest experiences through outstanding hospitality and impeccable service standards. Embracing a warm coastal environment, Hilton Garden Inn Daytona Beach Oceanfront caters to travelers seeking comfort, quality, and memorable stays near the beautiful Atlantic coast. The hotel offers well-appointed guest rooms, modern amenities, and convenient access to nearby attractions, making it a preferred destination for both leisure and business travelers alike. Hilton Garden Inn Daytona Beach Oceanfront's commitment to excellence is reflected in its dedication to creating a welcoming atmosphere for guests and fostering a positive work culture for its employees.
We are currently seeking energetic, local, and non-smoking candidates to join our team as Guest Service Agents. This position is vital for maintaining the hotel's reputation for superior customer service and guest satisfaction. As a Guest Service Agent, you will be the first point of contact for our guests, and your role will involve efficient check-in and check-out procedures while ensuring all guests feel valued and welcomed. Your responsibilities will extend beyond front desk operations to include handling reservations, processing payments, managing guest requests, and communicating effectively with other hotel departments. You will be expected to demonstrate thorough knowledge of Hilton Garden Inn Daytona Beach Oceanfront's policies, amenities, and services to assist guests accurately and promptly.
The ideal candidate is courteous, professional, and attentive to detail, capable of managing multiple tasks while maintaining a friendly demeanor. This is an excellent opportunity for individuals passionate about hospitality and eager to contribute to a dynamic and supportive team environment. Employment at Hilton Garden Inn Daytona Beach Oceanfront includes comprehensive training and the chance to grow within the Hilton brand. This role offers a competitive salary and the satisfaction of working in a respected hotel that values employee contributions and guest experiences equally.
We are currently seeking energetic, local, and non-smoking candidates to join our team as Guest Service Agents. This position is vital for maintaining the hotel's reputation for superior customer service and guest satisfaction. As a Guest Service Agent, you will be the first point of contact for our guests, and your role will involve efficient check-in and check-out procedures while ensuring all guests feel valued and welcomed. Your responsibilities will extend beyond front desk operations to include handling reservations, processing payments, managing guest requests, and communicating effectively with other hotel departments. You will be expected to demonstrate thorough knowledge of Hilton Garden Inn Daytona Beach Oceanfront's policies, amenities, and services to assist guests accurately and promptly.
The ideal candidate is courteous, professional, and attentive to detail, capable of managing multiple tasks while maintaining a friendly demeanor. This is an excellent opportunity for individuals passionate about hospitality and eager to contribute to a dynamic and supportive team environment. Employment at Hilton Garden Inn Daytona Beach Oceanfront includes comprehensive training and the chance to grow within the Hilton brand. This role offers a competitive salary and the satisfaction of working in a respected hotel that values employee contributions and guest experiences equally.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of guest service or front desk experience preferred
- Ability to work a flexible schedule including weekends and holidays
- Must be local and non-smoking
- Proficient in basic computer operations
- Strong verbal and written communication skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or guest service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with hotel management software is a plus
- Excellent problem-solving skills
- Customer-oriented attitude
Job Duties
- Sell rooms so as to maximize the average daily rate and occupancy
- Check in and out guests in an efficient and friendly manner
- Maintain cash bank in order to receive payment and make change
- Answer phones within 3 rings
- Assist with reservations during each shift as needed
- Know all front desk policies and procedures, including 100% guest satisfaction
- Be knowledgeable of all hotel outlets and hours of operation
Job Criteria
Experience
No experience required
Job Location
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