Front Desk Concierge (Floater)

Stratton Amenities is a premier full-service concierge provider specializing in luxury, hotel-style front desk services tailored for upscale apartment and condominium buildings. With a strong commitment to excellence, Stratton Amenities prides itself on delivering a hospitable and welcoming atmosphere that enhances the living experience for residents and guests alike. The company’s mission is centered on creating the most hospitable experience possible — not only for its residents and clients but also for its associates, fostering a positive and supportive work culture. As a cornerstone of concierge solutions in high-end residential buildings, Stratton Amenities combines professionalism, attentiveness, and meticulous service to meet the discerning standards of luxury living.

The current opening is for a concierge floater position within a luxury residential high-rise, where the successful candidate will play a pivotal role in providing exceptional hospitality and guest services. This role demands an engaging, energetic, and friendly individual who is passionate about ensuring every interaction contributes positively to the residents’ and guests’ overall experience. The concierge floater operates with a high level of professionalism and enthusiasm, embodying the essence of luxury service. Responsibilities include greeting and directing residents and visitors with a courteous and pleasant demeanor, managing amenities requests with efficiency and care, and maintaining safety and security through vigilant monitoring.

This position offers a dynamic and fun working environment, competitive pay, and exciting rewards based on individual performance and accomplishments. The schedule includes flexible shifts, as the concierge floater must be available to cover various time slots including nights, weekends, and holidays. This kind of flexibility is essential in meeting the expectations of a 24-hour luxury living environment. The ideal candidate is someone who takes pride and ownership in their role and the property, is proactive, organized, and always motivated to provide the highest level of service.

In addition to strong interpersonal and communication skills, this role requires experience in hospitality or upscale customer service, with at least two years in the field bringing a solid foundation of knowledge and practice. The ability to react quickly, think clearly under pressure, and maintain discretion and confidentiality is crucial. Maintaining a professional appearance and demonstrating positive attitudes reflect the company’s high standards and commitment to excellence.

Stratton Amenities offers comprehensive benefits including health, dental, and vision insurance, paid time off, and paid sick leave to support the well-being and work-life balance of its associates. The company is an equal opportunity employer dedicated to fostering diversity and inclusion, believing these values are key to building meaningful connections within their service culture. Overall, this role is ideal for someone aspiring to build or continue a career in luxury hospitality, providing unparalleled experiences in an upscale residential setting. This opportunity embodies growth, recognition, and the chance to be part of a respected leader in concierge services.