Front Desk Concierge

Cleveland, OH, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Flexjet is a global leader in the private aviation industry, renowned for offering an ultramodern fleet of private aircraft through various flexible options such as fractional ownership, leasing, and jet cards. With operations spanning across North America and Europe, Flexjet is committed to delivering an unparalleled luxury experience in private jet travel. The company prides itself on providing premium services tailored to meet the unique needs of its aircraft owners and clients, ensuring every journey is seamless, comfortable, and exclusive.

Flexjet's headquarters is home to a dynamic team dedicated to upholding the highest standards of customer service and operational excellence. The culture at Flexjet fosters innovation, attention to detail, and a commitment to quality, making it an ideal workplace for professionals who aspire to excel in the luxury travel sector. Employees are valued for their professionalism, integrity, and passion for creating memorable experiences for clients from diverse backgrounds.

The role of Front Desk Concierge at Flexjet's Global Headquarters is an essential position that serves as the first point of contact for internal and external clients. This role demands a professional who can engage with guests warmly and effectively, providing a high level of luxury service consistent with Flexjet's brand prestige. The Front Desk Concierge is responsible for a wide range of duties, including greeting and assisting visitors, managing high volumes of incoming communications, and supporting the administrative needs of the company, including assistance to executive leadership teams.

This position requires an individual with exceptional interpersonal skills, strong organizational abilities, and the capacity to thrive in a fast-paced, demanding environment. The Front Desk Concierge plays a pivotal role in facilitating smooth operations within the Global Headquarters by coordinating conference room schedules, managing event logistics, overseeing visitor access and security, as well as general office management tasks such as ordering supplies and maintaining communication channels.

Candidates for this role should possess a solid educational background and relevant experience in customer service within a luxury or high-end service industry. The ability to adapt quickly, maintain composure under pressure, and uphold the highest levels of professional etiquette and confidentiality is crucial. Flexjet values employees who demonstrate a meticulous attention to detail, ethical standards, and a genuine commitment to customer satisfaction and a collaborative team atmosphere.

Flexjet is an equal-opportunity employer dedicated to fostering an inclusive workplace where integrity and trust are paramount. The successful candidate will embody these values and contribute positively to the continued success and growth of Flexjet as a premier private aviation provider.

Job Requirements

Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role
Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers’ demands in a fast-paced environment
Must display the ability to pay fanatical attention to detail in their work and when working in team environment
High ethical standards and integrity, along with a proven ability to pivot when necessary

Job Qualifications

Associate's degree (A.A.) or equivalent from two-year college or technical school
2-3 years of customer service experience in a high-end service industry
Experience with basic office administrative procedures and knowledge of use and operation of standard office equipment
Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels

Job Duties

Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way
Manage and direct a high volume of incoming calls appropriately
Manage schedule for on-site conference rooms and find alternative space solutions when needed
Provide administrative support as needed, and at times, for our C-level suite
Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance
Manage building access for visitors / create employee badges
Stocking coffee areas / order catering/office supplies / maintain incoming and outgoing mail
A variety of other related duties as assigned