Front Desk- Concierge

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $17.00 - $19.00
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Work Schedule

Fixed Shifts
Night Shifts
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Benefits

Paid Time Off
Same Day Pay
Medical Coverage
Tuition Assistance
Health Reimbursement Account
Flexible spending account
Employee assistance program

Job Description

Lorien Harmony Hall is a family-owned assisted living community located in the heart of Columbia, Maryland. With a proud history as one of Maryland's first all-assisted living facilities, Lorien Harmony Hall has established a reputation for providing compassionate and dignified care to seniors. The community embraces modern advancements in medicine and technology, enhancing the quality of life for its residents while honoring a longstanding tradition of exceptional service. Sharing its campus with Lorien Columbia Nursing Home, the facility also features Harmony Park, a dedicated Memory Care unit specially designed to support residents living with dementia and Alzheimer’s. Lorien Harmony Hall has been recognized for its outstanding service, having received awards such as "Best Assisted Living" and "Best Retirement Community" by The Daily Record's Reader Rankings, reflecting its commitment to excellence and innovation in senior care.

The Part-Time Front Desk Concierge at Lorien Harmony Hall plays a vital role as the welcoming face of the community. This position is perfect for individuals who thrive in fast-paced environments, appreciate meaningful work, and enjoy being part of a dynamic team. The Front Desk Concierge is responsible for ensuring that residents, guests, vendors, and staff feel welcomed, supported, and safe every day. With a schedule from 11 p.m. to 7 a.m., this role requires a calm and composed demeanor, especially during emergencies, and a commitment to maintaining a safe and welcoming environment. The position offers competitive pay between $17.00 and $19.00 per hour and includes numerous benefits for eligible employees, such as paid time off, medical coverage, tuition assistance, and employee engagement programs. This role is critical in upholding the community's standards of service and safety while performing essential administrative duties, including answering phones, managing schedules, and ensuring compliance with health protocols like COVID-19 safety guidelines. Lorien Harmony Hall is an Equal Opportunity employer that values diversity and inclusion, inviting qualified applicants regardless of race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status to apply. Joining Lorien Harmony Hall means becoming part of a team where tradition meets innovation, delivering award-winning care and making a meaningful impact every day.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or front desk operations preferred
  • Ability to work night shifts from 11 p.m. to 7 a.m.
  • Strong communication skills
  • Ability to handle emergency situations calmly
  • Basic computer skills
  • Adherence to COVID-19 safety protocols

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a front desk or customer service role preferred
  • Ability to remain calm and composed under pressure
  • Strong communication and interpersonal skills
  • Basic computer proficiency
  • Ability to work the 11 p.m. to 7 a.m. shift
  • Commitment to providing exceptional service and support

Job Duties

  • Greet and welcome guests, residents, and vendors with a warm and friendly attitude
  • Monitor the comings and goings to ensure safety within the community
  • Remain calm and composed while handling emergencies efficiently and effectively
  • Perform administrative tasks as assigned, including answering phones, managing schedules, and maintaining records
  • Ensure proper adherence to COVID protocols and safety guidelines for all guests and employees
  • Assist staff and management with day-to-day front desk operations as needed

Job Criteria

Experience

No experience required


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