Front Desk Clerk, The Westin Buffalo

Delaware North Parks and Resorts is a renowned global hospitality company with a rich history spanning over 100 years. Headquartered in Buffalo, New York, Delaware North operates a diverse portfolio that includes iconic sports arenas, stunning national parks, exciting casinos, and first-class hotels. Among its premier establishments is The Westin Buffalo, a luxury lifestyle hotel located in downtown Buffalo, New York. The Westin Buffalo is a AAA Four Diamond rated property, offering well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. This hotel provides a dynamic work environment where team members engage with guests from around the world, creating memorable experiences in a supportive and collaborative setting. Employees at The Westin also benefit from Marriott travel discounts worldwide, reflecting the hotel's affiliation with the Marriott brand.

The Front Desk Clerk position at The Westin Buffalo offers both full-time and part-time employment opportunities with a competitive pay range of $17.50 to $18.50 per hour. This role is ideal for individuals who are friendly, outgoing, and passionate about delivering exceptional customer service. As a Front Desk Clerk, your primary responsibility will be to greet and assist guests, ensuring a smooth check-in and check-out process while maintaining a welcoming and professional demeanor. You will manage registration through a centralized system, coordinate with housekeeping, handle cash and credit card transactions, and resolve minor guest issues promptly. Strong interpersonal communication skills, the ability to multitask, and professionalism under pressure are key attributes for success in this role.

In addition to competitive wages, Delaware North and The Westin Buffalo provide a comprehensive benefits package for eligible employees. These benefits include health, dental, and vision insurance, a 401(k) retirement plan with company matching, paid vacation days and holidays, paid parental bonding leave, tuition or professional certification reimbursement, weekly pay, free shift meals, free parking, and generous employee discounts on dining and lodging. Training and development opportunities are readily available, with pathways for internal mobility and growth, including chances to work at other Delaware North locations nationwide. The work environment is fast-paced and demands physical stamina, as employees are required to stand for long periods and occasionally climb stairs during shifts. Work schedules include days, evenings, holidays, weekends, and overtime as needed.

Joining Delaware North at The Westin Buffalo means becoming part of a global legacy that values its people and invests in their professional advancement. The company fosters a diverse and inclusive workplace where applicants are considered without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other legally protected status. This role not only offers the opportunity to work in a prestigious four-diamond hotel but also to build a rewarding career in hospitality with a company committed to excellence and career growth. If you enjoy engaging with guests and thrive in a team-oriented environment, this Front Desk Clerk position at The Westin Buffalo could be your next career move.