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Front Desk Clerk
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $29.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K options
Tuition Assistance
discounted room rates
Paid Time Off
Job Description
Concord Hospitality is a distinguished hotel management company renowned for its commitment to quality service, integrity, community engagement, profitability, and cultivating an enjoyable workplace environment. With a dedication to fostering a supportive culture where every associate is valued and treated with respect, Concord Hospitality embraces an Associate First philosophy that prioritizes the growth and development of its team members. Known for managing high-standard hotels with a focus on guest satisfaction, Concord Hospitality offers a comprehensive benefits package to its full-time employees and promotes career advancement through ongoing training and development programs. The company prides itself on hiring the best associates... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to communicate clearly and effectively
- Basic math skills for handling payments
- Must be responsible and reliable
- Ability to multitask and manage stressful situations
- Availability to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or guest services preferred
- Strong customer service and communication skills
- Ability to handle payments and follow cash handling procedures
- Knowledge of hotel operations and safety procedures desirable
- Proactive and responsive personality
- Ability to work in a team-oriented environment
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs including travel programs and special offers
- Communicate effectively with various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
No experience required
Job Location
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