Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible schedule
Job Description
UFC Gym is a globally recognized health and fitness organization that combines mixed martial arts with a comprehensive fitness regimen aimed at improving overall health and wellness. This franchise, independently owned and operated, brings the globally admired UFC brand to local communities by promoting fitness, strength, and confidence through unique training programs and a strong community focus. UFC Gym provides an energetic and welcoming environment where members can engage in diverse activities ranging from group fitness classes to personal training, catering to all fitness levels. As a reputable fitness establishment, UFC Gym fosters a culture of motivation and support, making health and fitness accessible and enjoyable for all.
The Front Desk Representative at UFC Gym is a pivotal role serving as the first point of contact for members and guests. This customer-facing position is critical to delivering the Ultimate Service Promise by providing superior customer service, assisting members with purchases, and managing membership inquiries. The role involves a variety of responsibilities, including greeting and checking in members, handling incoming calls professionally, facilitating membership sign-ups for classes, and managing retail product transactions. The representative is expected to maintain professionalism, ensuring the front desk and lobby areas are orderly and welcoming, and to respond promptly and effectively to any member or guest inquiries or concerns. This position reports directly to the Front Desk Lead and Operations Manager, which involves close interaction with multiple levels of management and staff, both in the club and the corporate environment.
This role requires a dynamic individual who is energetic, friendly, and attentive to detail, with a genuine passion for helping others and enhancing the member experience. The position demands multitasking skills and the ability to work efficiently in a fast-paced environment while maintaining accuracy and a high standard of customer service. Physical stamina is necessary as the role requires standing for long periods, occasional lifting, and other physical activities. CPR/AED certification and experience in customer service, preferably within health clubs, retail, hospitality, or food service sectors, are essential to succeed in this role. This position represents an excellent opportunity for someone looking to build a career in the fitness and wellness industry by being the face of a globally respected brand and contributing to the positive environment that UFC Gym is known for.
The Front Desk Representative at UFC Gym is a pivotal role serving as the first point of contact for members and guests. This customer-facing position is critical to delivering the Ultimate Service Promise by providing superior customer service, assisting members with purchases, and managing membership inquiries. The role involves a variety of responsibilities, including greeting and checking in members, handling incoming calls professionally, facilitating membership sign-ups for classes, and managing retail product transactions. The representative is expected to maintain professionalism, ensuring the front desk and lobby areas are orderly and welcoming, and to respond promptly and effectively to any member or guest inquiries or concerns. This position reports directly to the Front Desk Lead and Operations Manager, which involves close interaction with multiple levels of management and staff, both in the club and the corporate environment.
This role requires a dynamic individual who is energetic, friendly, and attentive to detail, with a genuine passion for helping others and enhancing the member experience. The position demands multitasking skills and the ability to work efficiently in a fast-paced environment while maintaining accuracy and a high standard of customer service. Physical stamina is necessary as the role requires standing for long periods, occasional lifting, and other physical activities. CPR/AED certification and experience in customer service, preferably within health clubs, retail, hospitality, or food service sectors, are essential to succeed in this role. This position represents an excellent opportunity for someone looking to build a career in the fitness and wellness industry by being the face of a globally respected brand and contributing to the positive environment that UFC Gym is known for.
Job Requirements
- High school diploma or GED
- Current CPR/AED certification
- Minimum 6 months customer service experience in relevant industry
- Experience with multiple phone lines
- Basic computer skills
- Energetic and friendly personality
- Strong interpersonal and communication skills
- Customer service focus
- Ability to follow oral and written instructions
- Ability to multi-task
- Team player attitude
- Compliance with meal and rest break policies
Job Qualifications
- High school diploma or GED required
- Current CPR/AED certification
- Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry
- Experience with multiple phone lines preferred
- Basic computer skills
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus
- Understands and follows oral and written instructions
- Able to multi-task and perform tasks with accuracy and attention to detail
- Must be a team player and possess a can-do attitude
- Adhere to meal and rest break periods and must clock in and out for all shift times
Job Duties
- Warmly greets members and guests as they enter and leave the club
- Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals
- Checks in members and verifies membership
- Signs up members for group fit or ultimate classes
- Registers prospective members and directs them to the membership department
- Addresses members’ questions or direct them to the appropriate individual for better assistance
- Sells supplements, apparel and other UFC GYM retail items to members
- Rings up purchases on the POS system and provides accurate change
- Maintains a professional image and behavior at all times
- Responds professionally to requests and inquiries from guests, members, and staff
- Provides information to members regarding special club events
- Immediately reports or escalates to management any unsafe conditions or emergency situations
- Keeps front desk and lobby neat and clean at all times
- Performs opening and closing procedures for the front desk, as assigned
- Attends monthly meetings or other scheduled meetings
- Assist with inventory or product pricing, as needed
- Calls all past due members regarding late dues and down payments
Job Criteria
Experience
No experience required
Job Location
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