Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Member benefits
401K Plan with employer match
Job Description
SPORTIME has established itself as a premier network of sports and tennis facilities across New York State since its inception in 1994. With 20 exceptional club locations, including the prestigious Port Washington Tennis Academy, now known as SPORTIME Port Washington, SPORTIME provides an unmatched sports experience for tennis and pickleball enthusiasts. The company proudly offers 192 indoor and outdoor tennis courts and 131 pickleball courts, alongside comprehensive amenities such as rinks, turf fields, camps, gyms, and other recreational facilities spanning Long Island, New York City, Westchester, and the New York Capital Region. SPORTIME clubs are designed to be state-of-the-art and highly accessible, offering quality programs that cater to individuals of all ages and skill levels throughout the year. The club portfolio also features specialized programs such as the renowned John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC), making it a hub for athletic development and community engagement.
The role available at SPORTIME involves working as a Front Desk Associate, a vital position responsible for delivering excellent customer service and ensuring a seamless member experience. The Front Desk Associate will oversee the reception area, assist members and prospects with inquiries both in person and over the phone, facilitating a warm and professional environment. The position requires thorough familiarity with club operations, including managing court reservations, private lessons scheduling, processing payments, and maintaining accurate member records. Employees will also manage communication via the phone system, skillfully handling messages with attention to urgency and clarity. This part-time role offers 16 to 25 hours per week, with shifts scheduled across two club locations, Lake Isle and Harbor Island, including weekends and evenings. The hourly pay ranges between $17.00 and $18.00, adjusted based on experience. The Front Desk Associate is integral to maintaining the club's high standards by ensuring all closing procedures are meticulously followed and that the front desk area remains organized and welcoming. Additionally, the incumbent will assist with courtesy calls and support special projects as assigned, all while fostering positive relationships with team members and club patrons. This position demands excellent multi-tasking abilities, strong communication skills, and a commitment to confidentiality, while embodying SPORTIME’s dedication to providing five-star member service and operational excellence.
The role available at SPORTIME involves working as a Front Desk Associate, a vital position responsible for delivering excellent customer service and ensuring a seamless member experience. The Front Desk Associate will oversee the reception area, assist members and prospects with inquiries both in person and over the phone, facilitating a warm and professional environment. The position requires thorough familiarity with club operations, including managing court reservations, private lessons scheduling, processing payments, and maintaining accurate member records. Employees will also manage communication via the phone system, skillfully handling messages with attention to urgency and clarity. This part-time role offers 16 to 25 hours per week, with shifts scheduled across two club locations, Lake Isle and Harbor Island, including weekends and evenings. The hourly pay ranges between $17.00 and $18.00, adjusted based on experience. The Front Desk Associate is integral to maintaining the club's high standards by ensuring all closing procedures are meticulously followed and that the front desk area remains organized and welcoming. Additionally, the incumbent will assist with courtesy calls and support special projects as assigned, all while fostering positive relationships with team members and club patrons. This position demands excellent multi-tasking abilities, strong communication skills, and a commitment to confidentiality, while embodying SPORTIME’s dedication to providing five-star member service and operational excellence.
Job Requirements
- High school diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
- Excellent guest service skills
- Solid computer skills (Microsoft applications)
- Ability to listen to and understand information
- Ability to communicate verbally and in writing so that others will understand
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
Job Qualifications
- High school diploma or equivalent
- Demonstrated knowledge of SPORTIME programs, services, policies and procedures
- Excellent guest service skills
- Solid computer skills (Microsoft applications)
- Ability to listen to and understand information
- Ability to communicate verbally and in writing so that others will understand
- Ability to work under pressure
- Ability to multi-task
- Ability to keep information confidential
- Ability to develop constructive and cooperative working relationships with others and maintaining them over time
Job Duties
- Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
- Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc
- Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls
- Familiar with Broadview phone system including voicemail
- Responsible to make absolutely certain that closing procedures are followed each night
- Towel supply laundered, dried, replenished and monitored
- Maintain neat and well-stocked work area for efficient desk operation and customer service
- Assist with courtesy calls and balance due
- Answers incoming telephone calls and transfer them to the appropriate party
- Schedule court reservations, private lessons
- Develop and maintain cooperative work relationships with others
- Complete daily reports and any special projects as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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