Front Desk Attendant

Avondale, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Standard Hours

Benefits

Complimentary Gym Membership

Personal training discounts

Onsite childcare

Consistent schedules

Flexible pay

Career growth opportunities

Job Description

Mountainside Fitness is a leading fitness center committed to delivering an exceptional experience to its members while fostering a supportive and growth-oriented work environment for its employees. As a prominent fitness club, Mountainside Fitness focuses on the well-being of its members through state-of-the-art equipment, diverse workout options, and a community-oriented atmosphere. The company is widely recognized for its dedication to customer service, safety standards, and employee development programs, making it an attractive workplace for fitness enthusiasts and customer service professionals alike.

Joining Mountainside Fitness means becoming part of a family that values investment in its people. Employees enjoy numerous benefits such as complimentary gym memberships and significant discounts on personal training services, allowing staff members to maintain their personal health while supporting others on their fitness journeys. Additionally, the company offers onsite childcare facilities so that employees can bring their children to work, ensuring a healthy work-life balance and peace of mind.

As a Front Desk Attendant, you will be the welcoming face and primary point of contact for all members and guests entering the fitness center. This role is vital in creating a positive and professional first impression that reflects Mountainside Fitness's commitment to outstanding customer service. Your responsibilities will include warmly greeting members, managing check-ins, responding promptly to inquiries and concerns, and facilitating smooth communication between members and various departments.

Safety and maintaining club standards are paramount, and as a Front Desk Attendant, you will uphold the club’s safety policies, ensuring a secure environment for everyone. You will also be expected to maintain a professional appearance in line with company guidelines and assist with essential cleaning duties to keep the facility safe and welcoming.

In addition to interacting directly with members, you will handle various operational and administrative tasks. This includes operating standard office equipment such as phones and computers, performing basic math functions related to daily operations, and completing assigned tasks efficiently. Clear communication with management about any concerns or operational needs is a key component of this role.

This full-time position demands reliability, professionalism, problem-solving skills, and a proactive mindset. Mountainside Fitness not only provides an opportunity to work in an energetic and motivating environment but also supports career growth with real opportunities for advancement. Most of the company’s General Managers are promoted from within, illustrating a strong commitment to employee development and success.

Whether you are entering the workforce or looking to grow within the fitness industry, the Front Desk Attendant role at Mountainside Fitness offers a perfect balance between customer interaction, operational responsibilities, and professional development. Join the Mountainside Fitness team today and begin a rewarding career helping others pursue their fitness goals while advancing your own.

Job Requirements

Must be at least 16 years or older
must be able to lift a minimum of 30 lbs
must be able to maneuver throughout the club and equipment
physical ability to complete assigned cleaning tasks
provide basic equipment assistance
demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc
consistently complete simple mathematics functions
demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers
possess problem solving and conflict resolution skills
demonstrate self-motivating and self-directed behavior such as seeking out additional duties
ability to communicate effectively with managers, co-workers, and members
successful completion of manage staff training, drug testing, and the Mountainside training program
CPR certification required within 30 days of start date
successful completion of pre-employment drug screening

Job Qualifications

Previous experience in customer service, front desk, or a related field preferred
strong interpersonal skills with the ability to build rapport with a diverse membership
excellent written and verbal communication skills
strong organizational skills and ability to manage multiple tasks
problem-solving and conflict resolution skills
self-motivated and proactive, takes initiative and seeks out additional duties
demonstrates responsibility, dependability, and consistency
communicates professionally with managers, co-workers, and members
ability to lift a minimum of 30 lbs
ability to move throughout the club and around equipment throughout the shift
successful completion of Mountainside Fitness training program
CPR certification obtained within 30 days of hire

Job Duties

Warmly greet and check in members and guests, creating a welcoming first impression
respond promptly and professionally to guest needs, requests, and concerns
communicate relevant guest information to the appropriate departments in a timely manner
provide basic equipment orientation and assistance to members as needed
uphold and enforce club safety policies to protect the well-being of all members and guests
maintain a professional, conservative appearance in accordance with club dress policy
complete assigned cleaning tasks to help maintain a clean and safe environment
operate standard office equipment including phones, computers, and copy machines
accurately perform basic math functions related to daily operations
complete tasks and assignments consistently and thoroughly, communicating any concerns to management