Front Desk Attendant

UFC GYM is a globally recognized leader in mixed martial arts inspired fitness and conditioning, born from the collaboration between the Ultimate Fighting Championship and New Evolution Ventures. Known as the original in its space, UFC GYM combines elite athletic training standards with a community-centered approach to fitness, empowering individuals at all levels to maximize their potential both inside and outside the gym. With a passionate commitment to health, fitness, and high-performance lifestyles, UFC GYM is more than a brand—it is a supportive community that encourages personal and professional growth while fostering a team-oriented environment.

The Front Desk Representative plays a crucial role as the first point of contact within the UFC GYM community, ensuring that every member and guest receives the Ultimate Service Promise through exceptional customer service. This full-time role involves greeting members warmly, managing phone communications professionally, and facilitating a smooth check-in process that verifies memberships and promotes class participation. Beyond greeting and administrative support, the Front Desk Representative is responsible for retail sales of supplements, apparel, and other products, using POS systems accurately and efficiently.

This position demands a high level of professionalism and adherence to company policies, maintaining an organized and welcoming front desk and lobby area at all times. The Front Desk Representative also assists in inventory and pricing as needed and is tasked with communicating effectively with members regarding club events and membership status. Integral to the role is a commitment to safety, promptly reporting or escalating any unsafe or emergency situations.

Reporting directly to the Front Desk Lead and Operations Manager, the Front Desk Representative is a key link between the members, staff, and management, supporting operational excellence throughout the club. Candidates should bring a friendly, outgoing personality combined with strong interpersonal skills, including telephone etiquette and customer service orientation. The role suits individuals who thrive in a fast-paced, team-based environment where attention to detail, multitasking, and a positive attitude are vital.

The ideal candidate will have prior experience in customer service within health clubs, retail, hospitality, or food service industries, and possess basic computer skills, including managing multiple phone lines efficiently. Physical stamina is required as the role involves standing for extended periods, as well as occasional lifting of up to 25 pounds. A high school diploma or GED and current CPR/AED certification are mandatory qualifications.

UFC GYM celebrates diversity and accessibility, welcoming applicants with disabilities and offering accommodations in accordance with the Americans with Disabilities Act. This position offers an exciting opportunity to join a dynamic team dedicated to transforming lives through fitness and health. As a franchise-operated location, hiring decisions are made locally by the franchisee management, offering a personalized and community-focused workplace experience. Join UFC GYM and be part of a team that believes in working differently and living differently through fitness excellence and community support.