Front Desk Associate, The Apex

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.50 - $19.50

Benefits

20 days of paid time off

Paid holidays

Paid sick leave

Paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job Description

WeWork is a global company dedicated to providing flexible workspace solutions designed to help businesses of all sizes thrive. Operating in more than 37 countries worldwide, WeWork is at the forefront of the future of work, leading a movement that fosters innovation, productivity, and community. The company’s mission is to build a vibrant, supportive community where members can achieve their best work and bring their ideas to new heights. With a strong emphasis on collaboration and flexibility, WeWork offers dynamic workspaces equipped with state-of-the-art amenities designed to meet the evolving needs of its diverse clientele ranging from startups and freelancers... Show More

Job Requirements

Secondary school certificate preferred but not required
Experience in hospitality, retail or customer service preferred
Strong verbal and written communication skills
Proficient in basic computer skills
Ability to multitask while prioritizing member experience
Excellent interpersonal skills and comfort meeting new people
Dependability, integrity, responsibility, accountability, self-awareness, work ethic, and compassion
Passion for and understanding of WeWork’s mission and values

Job Qualifications

Secondary school certificate preferred but not required
Strong verbal and written communication skills
Comfortable with and proficient in basic computer skills
Proven ability to multitask while prioritizing member experience
Experience in hospitality, retail, or customer service preferred but not required
Outstanding interpersonal skills and ability to engage people from diverse backgrounds
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
Passion and understanding of WeWork’s mission and values
Comfortable and confident representing the brand in person

Job Duties

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community bar
Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies
Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
Support with issuing and collecting keys from members and guests as needed
Keep the front desk clean, organized and free of clutter at all times
Notify members of any food deliveries and packages
Learn the names of members and guests and get to know their businesses to build relationships
Keep track of relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions
Identify opportunities to celebrate members’ successes and milestones
Know and be able to explain WeWork policies and procedures to members and guests
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store
Assist with handling mail and packages including receiving, processing, sorting and organizing
Monitor our spaces and make adjustments when needed such as picking up rubbish, resetting chairs, and straightening pillows
Help maintain building amenities throughout the day, such as restocking the Community treat bowl, keycards, printers
Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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