Front Desk Associate, 625 W Adams St

WeWork is a global provider of flexible workspace solutions, dedicated to helping businesses of all sizes thrive across more than 37 countries worldwide. Recognized as a pioneer and leader in the future of work movement, WeWork fosters a vibrant global community where members are supported to do their best work and empowered to elevate their ideas to new heights. The company takes pride in its mission to create dynamic and collaborative spaces that inspire innovation, creativity, and productivity, making it a top choice for entrepreneurs, startups, freelancers, and enterprises alike who seek an adaptable and inspiring work environment.

Joining WeWork means becoming part of a diverse and inclusive community where every individual's unique contributions are valued and celebrated. The culture emphasizes openness, collaboration, and mutual support, creating a workplace atmosphere where employees can thrive both personally and professionally. At WeWork, beyond providing office space, the commitment lies in fostering meaningful connections and experiences that allow businesses and individuals to grow and succeed in an ever-evolving global market.

The Front Desk Associate role at WeWork is a vital position within the hospitality team, serving as the welcoming face and primary point of contact for members and guests at WeWork's beautiful locations, operating on weekdays. This position plays a critical role in creating a warm and inclusive environment that embodies the company's core values. Depending on the assigned location, associates may work with a diverse member base across various industries or focus specifically on enterprise clients, each with their specific operational requirements and client relationship responsibilities.

In this role, the Front Desk Associate is responsible for managing front desk operations including greeting members and guests, handling mail and packages, supporting community management, and ensuring the facility remains operational and welcoming throughout the day. The associate is expected to proactively engage with members, learn their names, understand their needs, and provide exceptional service by promoting WeWork's products and services. Serving as an ambassador of the WeWork brand, the associate helps build and maintain a supportive and dynamic community atmosphere.

This role requires excellent interpersonal skills, the ability to multitask while prioritizing member experience, and proficiency with basic computer skills for managing check-ins and system entries. Associates are guided by the community team leadership and are essential in maintaining smooth daily operations, responding to emergencies, and supporting member engagement through personalized service. With a base pay range of $19 to $20 hourly, employees also have the opportunity to participate in an incentive compensation plan tailored to their role.

WeWork offers comprehensive benefits to full-time employees, including 20 days of paid time off, approximately 13 paid holidays, 80 hours of paid sick time annually, 16 weeks of paid parental leave, competitive healthcare coverage, a 401k retirement plan, and life and AD&D insurance. Working at WeWork is more than a job; it's being part of a movement where passion meets purpose in a community that inspires and supports innovation. The company is an equal opportunity employer, committed to diversity and inclusion, and values the unique perspectives and contributions of all its employees.