Front Desk Associate

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401K w/ Match

HSA/FSA

telemedicine

Generous PTO package

Employee discounts and perks

Employee assistance program

Group life/AD&D

Short term disability insurance

long term disability insurance

Job Description

Atlantic Eye Institute is a premier eye care provider dedicated to delivering exceptional, compassionate, and honest eye care at every stage of life. The institute is committed to treating patients like family, offering personalized care that spans from childhood eye exams to advanced procedures such as LASIK and cataract treatment. With a patient-centered approach, Atlantic Eye Institute emphasizes the importance of clear vision as integral to living fully and experiencing life in vivid color. Their team leverages the most advanced technology and remains available 24/7 to ensure patients receive the highest standard of care and support. This commitment to excellence has established Atlantic Eye Institute as a trusted and respected name in eye care.

The Front Desk Associate role at Atlantic Eye Institute is critical in ensuring smooth and welcoming operations as the first point of contact for patients and visitors. This position involves a variety of essential administrative and customer service tasks including greeting patients, managing appointments, verifying insurance benefits, collecting payments, and handling communications via phone and email. The associate plays a pivotal role in maintaining organized records, supporting clinical staff, and enhancing the patient experience through clear communication and attentive service. This role not only demands strong interpersonal and organizational skills but also a compassionate attitude and the ability to work efficiently in a fast-paced medical environment. The Front Desk Associate contributes to the institute's mission by upholding privacy standards, addressing patient concerns professionally, and supporting team efforts through additional tasks and training new personnel. This full-time employment opportunity offers a competitive benefits package to support employee well-being and professional development.

Job Requirements

High school diploma or the equivalent years related experience required
minimum of 1-year medical office experience strongly preferred
Nextech/ICP experience strongly preferred
strong reliability with good attendance and punctuality
ability to multitask in a fast-paced environment
familiarity with healthcare regulations (HIPAA, privacy laws)
basic math and cash handling skills
excellent customer service skills

Job Qualifications

High school diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
minimum of 1-year medical office experience strongly preferred
strong reliability with good attendance and punctuality
exercises sound judgment in responding to inquiries
understands when to route inquiries to next level
strong interpersonal and communication skills
attention to detail for accurate data entry and insurance verification
strong organizational skills
basic understanding of healthcare insurance payors and programs
ability to multitask in a fast-paced environment
familiarity with healthcare regulations (HIPAA, privacy laws)
basic math and cash handling
excellent customer service skills
understanding of medical terminology preferred

Job Duties

Greets patients warmly and verify appointment details
collects necessary documentation including ID, insurance cards, referral forms, etc
books, confirms, and reschedules appointments
verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
collects co-payments and outstanding balances
calculates patient’s financial responsibility and communicates to patient
documents in practice management system
explains billing procedures
responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate
completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
completes medical records requests that come directly from the patient
completes assigned tasks as related to the appointment rescheduling queue timely
monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
answers phones and responds to inquiries
relays messages between patients and clinical staff
maintains protected health information in accordance with HIPPA/PHI guidelines
handles paperwork such as consent forms and HIPAA compliance
interacts with all internal and external customers in a caring and respectful manner
accepts deliveries of packages, mail, and other supplies from outside vendors
maintains a clean, organized, and welcoming reception area for all patients and visitors
provides clear information about services, wait time, and policies
addresses patient concerns professionally and respectfully
photocopies and faxes records and forms according to established policies and procedures
maintains patient confidentiality
participates in orientation/instruction of new administrative personnel as requested by management
contributes to the team effort by completing additional tasks/projects as directed
attends daily huddle and regularly scheduled team meetings
participates in on-boarding and training of new front desk associates and other administrative team members as assigned