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The Community Builders logo

Front Desk Associate

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $19.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
Health Savings Account Contributions
Life insurance
Disability insurance
403(b) Retirement Plan
flexible spending accounts
hospital insurance
critical illness insurance
Employee assistance program

Job Description

The Community Builders, Inc. (TCB) is a prominent nonprofit real estate developer and property owner dedicated to strengthening neighborhoods across the United States. With a mission centered on building and sustaining vibrant communities where all individuals can prosper, TCB plays a crucial role in revitalizing residential areas and enhancing the quality of life for residents. The organization is known for its commitment to diversity, inclusion, and sustainable development, ensuring that every community they serve has access to safe, affordable, and well-maintained housing. Operating on a national scale, TCB collaborates with local stakeholders, residents, and partners to foster environments conducive to... Show More

Job Requirements

  • High school graduate or GED equivalent
  • Customer service or administrative experience in property, hotel, retail, or sales of 1+ year
  • Experience and proficiency of Microsoft Office
  • Ability to type at least 35 wpm
  • Demonstrated ability to learn and operate office systems including telephone, copier and computer systems
  • Fluent in Somali, Oromo, or Amharic preferred
  • Must be able to work in-office five days a week

Job Qualifications

  • High school graduate or GED equivalent
  • Customer service or administrative experience in property, hotel, retail, or sales of 1+ year
  • Experience and proficiency of Microsoft Office
  • Industry software such as Yardi a plus
  • Fluent in Somali, Oromo, or Amharic preferred
  • Excellent customer service and communication skills in English and Spanish
  • Ability to type at least 35 wpm
  • Demonstrated ability to learn and operate office systems including telephone, copier and computer systems

Job Duties

  • Answer or return all calls promptly and with the highest level of customer service
  • Schedule appointments and conduct in-person visits as needed
  • Listen to resident requests, concerns and comments, refer them as appropriate
  • Develop relationships with residents to understand their needs and aspirations and develop trust
  • Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service
  • Greet prospective tenants and show the property and its features in accordance with established procedures
  • Process applications for approval and follow up with applicants
  • Pre-qualify prospects in accordance with the company procedures and housing requirements
  • Conduct service inspections with the Service Management team to ensure apartments are in move-in condition
  • Facilitate and attend community engagement activities with residents, as directed by the Community Manager
  • Manage rental payment process
  • Prepare recertification and lease renewals, and enter data into tracking system

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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