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Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive hourly wage
Part-time employment
Seasonal position
employee ownership opportunity
supportive work environment
Training and development opportunities
Diversity and inclusion support
Job Description
The Management Trust is a leading community association management company dedicated to building and maintaining cohesive and thriving communities across the nation. As the only 100 percent employee-owned community management firm in the United States, The Management Trust prides itself on its unique culture of integrity, trust, experience, and support. The company is built on the principle that effective management anticipates clients' needs rather than merely reacting to them, and this philosophy drives the day-to-day operations and strategic growth of the firm. The team consists of creative and committed individuals who strive for excellence and share grand aspirations to provide... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of administrative support experience
- Experience in reception and customer service
- Food handling card
- Ability to meet deadlines
- Excellent communication skills
- Ability to multi-task and manage workflow
- Dependable attendance
- Willingness to learn proprietary software
- Professional demeanor
- Ability to relocate up to 40 pounds
- Ability to be stationary for periods of time
Job Qualifications
- Experience in reception and customer service preferred
- High school diploma or equivalent
- Proficiency in administrative support typically 1-3 years
- Solid knowledge of Microsoft Outlook, Excel, and Word, intermediate skills a plus
- Conflict resolution skills
- Food handling card required
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service with attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willingness to learn company processes, procedures, and proprietary software
- Adaptable and dependable with solid attendance record
- Professional and respectful demeanor with all internal and external customers
Job Duties
- Answer incoming phone calls quickly, warmly, and professionally
- Check voicemails throughout the day and route correctly
- Check and respond to emails throughout the day
- Stand, smile, and greet visitors ensuring adherence to company and community policies regarding sign-in/out logs and visitor badges
- Provide forms and community paperwork to residents
- Take food orders and relay them to the café
- Accept credit/debit payments from residents via CSI/POS
- Assist café manager occasionally in preparing and distributing orders
- Perform light café duties such as making smoothies, lattes, coffee, and heating premade meals
- Conduct cleaning duties in high-touch and reception areas
- Accept homeowner paperwork and distribute to appropriate partner
- Provide residents with access items and registration paperwork
- Assist homeowners with account questions in absence of CSS
- Offer extra assistance to residents by making reservations or finding information
- Use time efficiently by checking equipment, pool areas, and inventory
- Ensure proper coverage when leaving front desk
- Complete data entry into Vantaca and other software
- Process incoming and outgoing mail
- Maintain copy/supply station and report shortages
- Maintain clubhouse inventory and report monthly
- Monitor and service office machines or coordinate vendor support
- Alert CAM/IT to reception area issues
- Arrange backup support with supervisor approval
- Inform coworkers of pertinent information at shift end
- Inform CAM of resident, guest, or facility issues
- Enroll residents and guests in programs
- Assist staff with lifting and storing facility equipment
- Know daily events and assist with clubhouse room setups
- Assist in setting up fitness rooms for classes
- Maintain clean and organized reception area
- Maintain current reception desk records
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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