FRONT DESK ASSISTANT

The Management Trust is a leading community association management company dedicated to building and maintaining cohesive and thriving communities across the nation. As the only 100 percent employee-owned community management firm in the United States, The Management Trust prides itself on its unique culture of integrity, trust, experience, and support. The company is built on the principle that effective management anticipates clients' needs rather than merely reacting to them, and this philosophy drives the day-to-day operations and strategic growth of the firm. The team consists of creative and committed individuals who strive for excellence and share grand aspirations to provide best-in-class service and innovative solutions to community associations.

This Front Desk Assistant position is located at the Southshore community in Aurora, Colorado. It is a non-exempt, part-time, seasonal role that offers a competitive hourly wage ranging from $20 to $23 depending on experience. Reporting directly to the General Manager, this role serves a pivotal function as the first point of contact for residents, guests, and employees visiting the clubhouse. The ideal candidate will thrive in a fast-paced, high-volume environment, where exceptional customer service and efficient administrative support are paramount.

The Front Desk Assistant embodies the company's commitment to delivering a consistent, high-quality experience. Responsibilities include greeting visitors warmly, managing communications such as phone calls, voicemails, and emails promptly, and ensuring adherence to company and community protocol regarding visitor sign-in/sign-out policies. This role is essential in fostering a welcoming environment and supporting various operational tasks such as processing payments, assisting with food orders, and maintaining cleanliness in high-touch areas like the reception and café.

Additionally, the Front Desk Assistant handles critical administrative duties, including data entry into software systems like Vantaca, managing mail distribution, and maintaining inventory supplies for the clubhouse and office equipment. This position also supports community engagement by enrolling residents and guests in programs, assisting with event setups, and providing access items like RFID tags and fobs. The candidate must be adaptable, dependable, and capable of multitasking effectively while maintaining a professional and respectful demeanor toward all internal and external customers.

In summary, this position offers an opportunity to be part of an innovative, employee-owned company that values its people and fosters a collaborative culture. If you are a team player with strong communication skills, administrative proficiency, and a passion for delivering exceptional customer experiences, The Management Trust invites you to consider joining its dynamic team as a Front Desk Assistant.