Front Desk Agent/Guest Services Agent - Courtyard Downtown Akron **Mixed AM, PM and Mid Shifts - Weekends Required**

Concord Hospitality is a prominent hotel management company known for its commitment to quality service and hospitality excellence. As a leading player in the hospitality industry, Concord Hospitality manages a diverse portfolio of hotels across various locations, prioritizing guest satisfaction and employee well-being. The company promotes an "Associate First" culture that emphasizes training, development, growth opportunities, and work-life balance. Concord Hospitality prides itself on upholding its core values of Quality, Integrity, Community, Profitability, and FUN, fostering a supportive and inclusive workplace where diversity is celebrated and every associate is valued. This commitment has earned Concord a reputation as a great place to work, dedicated to creating memorable guest experiences while nurturing a thriving and motivated workforce.

The Front Desk Clerk or Guest Services Clerk role at Concord Hospitality places you at the very heart of guest interaction, serving as the first point of contact for guests from arrival to departure. This role is crucial in creating memorable and welcoming experiences by providing efficient, courteous, and professional assistance to all guests. The position demands a proactive and responsive approach to guest services, ensuring all guest concerns are addressed promptly and to their satisfaction. The role involves handling various responsibilities, including posting guest charges, collecting payments, managing guest mail and messages with discretion, and maintaining current knowledge of the hotel brand, travel programs, and special offers. As part of this position, you will also communicate guest feedback effectively to management and other departments, respond quickly to inquiries and requests from guests, lobby visitors, and team members, and uphold all hotel safety and emergency procedures diligently.

This full-time Front Desk Clerk position is perfect for individuals who enjoy engaging with others, possess strong interpersonal and communication skills, and thrive in a fast-paced environment. It also requires flexibility to work varied shifts, including evenings, weekends, and holidays. Concord Hospitality offers competitive wages and a comprehensive benefits package for full-time associates, including medical, dental, and vision insurance, life insurance, disability options, a 401(k) program with company match, tuition assistance, discounted room rates at Concord-managed hotels, and opportunities for training, development, and career advancement. Join Concord Hospitality to be part of a vibrant team that values integrity, community, and fun while fostering professional growth and excellence in guest services.