Front Desk Agent/Guest Services Agent

Home 2 Suites Ft. Myers is a part of the well-regarded Baywood Hotels group, known for its commitment to delivering exceptional hospitality experiences. As a reputable and guest-centered hotel, Home 2 Suites Ft. Myers specializes in offering extended-stay accommodations in a comfortable, modern environment perfect for both business and leisure travelers. The hotel prides itself on quality service, maintaining high standards that reflect the Baywood brand's dedication to creating a ‘home away from home’ atmosphere for every guest. The property is strategically located to provide easy access to local attractions, business centers, and transportation hubs, making it an ideal choice for visitors to the Ft. Myers area. Operating as a full-service hotel that emphasizes guest satisfaction, Home 2 Suites Ft. Myers offers multiple amenities, ranging from modern suites and complimentary breakfast to meeting spaces and wellness facilities, ensuring a pleasant and convenient stay.Meanwhile, the Front Desk Agent plays a critical role within Home 2 Suites Ft. Myers and the larger Baywood Hotels brand by acting as the first point of contact for guests. This position is responsible for embodying the company's spirit of genuine hospitality by warmly greeting guests and efficiently managing the check-in and check-out processes while ensuring strict adherence to brand standards and security protocols. The role requires not only exceptional interpersonal skills to handle guest inquiries, concerns, and requests with courtesy and professionalism but also the capacity to multitask effectively by managing guest accounts, processing reservations, and liaising with other hotel departments to coordinate services and provide seamless guest experiences. The Front Desk Agent is also entrusted with various operational and financial duties such as monitoring sundry shop inventory, reconciling transactions, handling cash and credit responsibilities, and ensuring compliance with safety and privacy guidelines. Moreover, this role demands active participation in maintaining the overall safety and ambiance of the hotel environment by identifying and reporting maintenance, security, or cleanliness issues promptly. Candidates are expected to consistently model the behavior of a Baywood Ambassador, maintaining a professional appearance, demonstrating excellent communication skills, and fostering teamwork.At Home 2 Suites Ft. Myers, the Front Desk Agent is tasked with maximizing room revenue and occupancy by applying suggestive selling techniques and efficiently processing walk-in guests. The agent must also skillfully operate industry-specific software such as the Property Management System (PMS) and the franchise terminal, and manage various communication platforms including the Private Branch Exchange (PBX) to handle guest calls, wake-up alerts, and paging with respect to privacy standards. The position involves physically demanding activities such as standing for extended periods and occasional lifting, necessitating stamina and physical endurance. Additionally, the role upholds the Baywood Hotels’ philosophy of ‘It’s My Pleasure,’ encouraging agents to seize every opportunity to exceed guest expectations, thus enhancing customer loyalty and satisfaction. This full-time role requires flexibility in working shifts and values bilingual abilities depending on the market area, reflecting a culturally inclusive environment. Home 2 Suites Ft. Myers promotes an inclusive workplace as an Equal Employment Opportunity employer, welcoming diverse candidates and supporting professional growth and development within the hospitality industry.