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Solitude Mountain Resort logo

Front Desk Agent (Summer)

Job Overview

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Employment Type

Full-time
Part-time
Seasonal
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

access to select Alterra Mountain Company Destinations
free Solitude season pass for you and eligible dependents
discounts on Solitude lift tickets for friends and family
Discounts on food
Discounts on rentals
Discounts on retail
Discounts on lessons
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
pro deals with outdoor brands
Generous 401k plan with company match
free counseling service through Employee Assistance Program

Job Description

Solitude Mountain Resort is a premier destination nestled in the stunning Wasatch Mountains, known for its world-class guest service and exciting outdoor experiences. This resort prides itself on fostering a positive work environment where employees can nurture friendships and share their passion for mountain activities. With breathtaking surroundings and a commitment to excellence, Solitude Mountain Resort offers both guests and staff a unique and rewarding experience. The resort operates with a focus on creating memorable moments, supporting employee growth, and promoting a dynamic and enjoyable workplace culture. Employees have the chance to enjoy the spectacular environment through access to various... Show More

Job Requirements

  • commitment to providing the highest level of guest service
  • flexibility to work various schedules, including holidays and weekends
  • ability to stand for extended periods
  • ability to lift and carry up to 50 lbs
  • capability to work independently without supervision
  • strong multitasking skills, with the ability to prioritize and address issues effectively

Job Qualifications

  • previous guest service experience preferred
  • excellent verbal and written communication skills
  • strong problem-solving abilities
  • keen attention to detail
  • basic accounting skills
  • intermediate computer skills
  • proficiency with office suites
  • ability to learn new software
  • must be 21 years old with a clean driving record

Job Duties

  • deliver exceptional guest service
  • handle arrivals and departures, assisting with guest accounting
  • answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
  • respond promptly to guest requests
  • address lodging, guest folio, and general inquiries via email
  • log maintenance requests and follow up on their completion, assisting when necessary
  • prepare daily reports, including occupancy, arrival, and departure reports
  • maintain lobby coffee service
  • assist in mailroom operations
  • perform light housekeeping to keep the lobby and back areas clean
  • provide bell service and valet assistance to guests as needed

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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