Front Desk Agent (Summer Intern)

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Internship

Compensation

Hourly

Range $13.00 - $16.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Professional development opportunities

flexible schedule

team events

Job Description

Our hiring company is a prominent player in the hospitality industry, operating a full-service hotel where delivering exceptional guest experiences is the primary mission. This establishment is known for its commitment to providing comfort, convenience, and personalized service to travelers from around the world. With its welcoming atmosphere and comprehensive amenities, the hotel caters not only to business travelers but also to families and tourists looking to enjoy a convenient and relaxing stay. As part of Avion Hospitality, a respected hospitality group, the hotel maintains high standards in guest services and operational excellence. The work environment embodies a collaborative culture where associates support each other to ensure the smooth running of daily operations. Opportunities for professional growth and development are available for those who excel in this dynamic and fast-paced setting.

The role offered is a summer-only internship position for Front Desk Agents, which is an ideal opportunity for students or individuals seeking to gain valuable experience in hotel operations and guest services. Front Desk Agents serve as the first point of contact for guests, responsible for creating positive first impressions. The primary duties revolve around greeting and registering guests, facilitating smooth check-ins and check-outs, handling reservations, and offering concierge services. Front Desk Agents are expected to deliver attentive, courteous, and efficient service throughout the guest's stay, addressing inquiries about hotel facilities, local attractions, dining options, and more. This role requires strong communication skills, an upbeat personality, and the ability to multitask in a busy, high-pressure environment.

In this position, the candidate will also manage phone communications using the hotel operator system and ensure all requests, messages, and packages are promptly and accurately handled. The role includes responsibilities such as ensuring all guest information and billing is accurate, maintaining up-to-date knowledge of room rates, promotions, and hotel events, and adhering to company policies and safety standards. The internship will expose the candidate to various facets of front desk operations, including working collaboratively with other departments, learning about emergency procedures, and contributing to a positive work environment. This internship is not only an excellent way to build skills in customer service and hospitality management but also offers a stepping stone for a future career in the hotel industry. Applicants should be prepared to work varied schedules, including nights, weekends, and holidays, aligning with the operational needs of the hotel.

Job Requirements

High school diploma or equivalent
Some college course work in related field helpful
Experience in hotel or related field preferred
Positive and upbeat personality
Ability to multi-task
Detail-oriented
Problem solving skills
Effective communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well in stressful, high pressure situations
Effective at handling workplace problems
Good listening and understanding skills
Ability to work with financial information
Basic arithmetic operations skills
Ability to read and write simple instructions and correspondence
Ability to use logic and critical thinking
Operational knowledge of Microsoft Office
Willingness to work varied schedule including evenings, nights, weekends and holidays
Understanding of hotel products and guest services
Ability to create an enjoyable work environment

Job Qualifications

High school diploma or equivalent
Experience in a hotel or related field preferred
Positive and upbeat personality with a desire to deliver outstanding customer service
Ability to multi-task and problem solve effectively
Strong communication skills and ability to convey information clearly
Ability to work well under pressure and in stressful situations
Ability to understand and clarify issues raised by coworkers and guests
Basic math skills including counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and short correspondence
Operational knowledge of Microsoft Office suite
Understanding of hotel products and guest services
Ability to participate in the creation of an enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquires about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
Be aware of all rates, packages and special promotions
Be familiar with all in house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds