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Front Desk Agent (Part-Time / Weekend)

Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts

Job Description

Stratton Amenities is a distinguished hospitality services company specializing in providing luxury, hotel-style front desk and concierge services tailored specifically for upscale apartment and condominium communities. Operating primarily within the Dallas, TX area, Stratton Amenities is committed to enhancing the residential experience by delivering a high standard of professionalism and superior customer service. The company’s focus on upscale residential properties allows it to create an environment that blends convenience, elegance, and attentive care, positioning itself as a leader in the luxury hospitality sector of residential services.

The role of a Front Desk Agent at Stratton Amenities is crucial in rep... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of two years of experience in hospitality, concierge, front desk, customer service, or luxury retail
  • Weekend availability required
  • Holiday availability required
  • Strong verbal and written communication skills
  • Professional appearance and grooming standards required
  • Ability to work independently and in a team environment
  • Organized and detail-oriented
  • Ability to remain composed under pressure

Job Qualifications

  • Minimum of two years of experience in hospitality, concierge, front desk, customer service, or luxury retail
  • Strong verbal and written communication skills
  • Excellent interpersonal and guest service abilities
  • Ability to remain composed and make sound decisions in a fast-paced environment
  • Organized, dependable, and detail-oriented
  • Professional appearance and grooming standards required
  • Ability to work independently while contributing to a team environment
  • Experience in luxury residential, hotel, or high-end customer service environments preferred
  • Proven ability to deliver consistent, elevated service

Job Duties

  • Greet residents, guests, and visitors in a professional and courteous manner
  • Maintain front desk operations and ensure a polished lobby presence
  • Deliver exceptional customer service and respond promptly to resident requests
  • Answer phones, take accurate messages, and communicate effectively
  • Log, track, and distribute resident packages accurately
  • Monitor lobby activity and surveillance systems to support property safety
  • Conduct routine property walks to ensure cleanliness and presentation standards
  • Interact professionally with vendors, contractors, and delivery personnel
  • Complete reports and perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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